Hello,I have tried web chat and also phoning but no joy due to robots and automation. The pesky robots on web chat almost cancelled my whole package! Anyway I am complaining due to recently having a price rise from 37 to 49 for my broadband and line....
My contract will be end of this March and got the renewal offer back in early this February. I accepted and got 2 emails which included a pre contract and estimated activation date. But my new package and price has not been altered on my account. I...
I had an email in February from VM saying that my contract was at and end. As I was planning on moving in with my partner, I thought "happy days, I'll just cancel.VM now say the email was a mistake and have forwarded me a copy of the contract that sa...
Hi we have a constant red light in our hub, Wi-Fi is poor and Ethernet ports now not working as well. We can’t get through on the phone and last time we did we were told we all was working fine when it wasn’t. We’ve reset 3 times and problems persist...
Currently out of contract and noticed there was an offer when I logged in to my account. This indicates that the price would go down to £70.When I get to the next page with the the pre-contract documents, there is no mention of this amount. The pre-c...
Hello.I signed up online to renew my package a week ago, email confirmation came with agreed prices etc which matched what I was expecting.Then another email came with the contract which I didn't read until now because i have the 14 days cooling off ...
I've been at loggerheads with VM since January when I wrote to cancel my services- they NEVER replied! I have now written 4 letters, emailed, web chatted you name it, I've tried but got absolutely nowhere. somehow they cancelled my landline but not t...
So got an automated retentions offer in email, for some odd reason VM dont want to tell me the price in the email.I click the link in the email a, and I get a "this page does not exist error"The email also says if I login to my virgin media I can see...
My current package is increasing from next month. However, I'm told i can not downgrade nor can I cancel without paying £600+ because my current package doesn't end till 2025. There is nothing anyone can do and I would be told the same by a manage...
My contract is up in April so its important I can get this fixed.I recently lost access to the email address I originally signed up to Virgin Media with. I have attempted to send a change of details form and received a positive response saying they h...
