Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I've changed my direct debit details last month, and before doing so I've made a manual payment for the current bill. The problem, is that they've charged me again at the usual date via direct debit, so I've ended up paying twice.I've tried opening a...
Hello, I have the issue that when trying to change my contact number and when press Save, it says "Sorry the changes you made were not saved, please try again" Please can I get this resolved.
Absolutely appalling driving by one of your drivers in Coatbridge this afternoon! First time he cut right, in front of traffic after sitting in a left hand only lane then further along the road sat in a lane to go straight on and turned left into tra...
I'm at my wits end! My contract ends 27th July. My tenancy ended on 7th July, due to landlord selling. My parents live in Cumbria, where I'm having to move to. Virgin don't cover the area so I have no other option but to cancel. I logged into my acc...
Been a virgin media customer for 16 years. Always had a fair price offered at the end of previous contracts.With contract ending in a few weeks, I logged in to online account to see what upgrade package was available and immediately received on offe...
Honestly sick and tired of this now. Bills for the past two months have been wrong, I've been on WhatsApp on numerous occasions and noone seems to be able to sort it. I'm about ready to cancel my service completely because as far as I'm concerned, v...
HelloI manage my mother's account as have power of attorney for her. I need to take off a mobile contact number from her account (which was put on there recently due to a fault on her line and her friend was the contact). Her friend no longer wants...
I am trying, without success, to cancel my Virgin TV package - I don't watch TV and have cancelled my TV license.I would like to retain my M350 Broadband service which is excellent.Very difficult to get through to the call centre, when I have I have...
HiI am not able to enable the "Virus Safe" and "Child Safe" settings on my account.I have tried on different browsers and devices, this hasn't helped.I would like to enable both, but repeatedly get an error code.I have attached a screenshot of what's...
When will live chat be working on the main site? Clicking it does nothing. https://www.virginmedia.com/broadband/low-income-families#livechat
