Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi, I upgraded to sky cinema on Monday just over 3 days ago through the app, but it still hasn't upgraded. I believe it can take a while but I thought 3 days was a bit much,is this normal?Thanks.
Upgraded via a phone from maxit tv to mega tv. I’ve restarted my box but still no updated channels. Just wondering how long this should take?
If anyone can help with the following it would be appreciated.I'm due to move to Virgin broadband next month with installation on 8th December. I signed up for an 18 month contract which included an 18 month discount, however on checking my contract ...
Hi,I have just ordered broadband and have put the wrong confirmation email address. Is there any way to fix this so i can get the confirmation email to the correct email please.Kind regardsAndrew
Since March 2023, Virgin charge me £15.99 for Netflix which was cancelled and I am in receipt of confirmation e mails from Netflix and Virgin Media themselves. Netflix confirm that they hold no account for me and they are not charging Virgin Media e...
Hi Ashleigh.This is happening to me. It's not a visual glitch like other threads mention on the topic. The new number is not saved. I get the below.
Hi, I upgraded my package online but I have not heard anything since other than an email confirming the order. Initially i just had broadband, but i now added Mixit TV, Sky Sports, TNT sports also.I received documents by email but have not heard any...
I was on a package that suddenly went from £55pm to £100pm so I called to see what could be done. As expected, I was asked how I used my services so they could be optimised for my needs (if you believe that, you'll believe anything).I said I didn't ...
Greetings.I manage my father's account as he is disabled.He has received an email requesting to call 150 to organise an updated hub.I have tried to call, but get the message that the lines are busy and there is a wait time for the call.Can we order h...
I moved home and had the usual palaver even getting hold of Virgin to inform them of this and get the move set up. I was without wifi for some days in my new home. Not the end of the world though.The gentleman who helped me with the move informed me ...
