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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Suspended services.

Ive had all my services suspended despite my bills being paid by direct debit and no bills outstanding. Asking me to pay to reconnect even though amount due shows as £0.00. Any body else have this issue? 

Fomoco by Just joined
  • 1 replies
  • 0 kudos


Good morning, my dad has had Virgin for 10 years ,only recently he’s been having many phone calls and letters which I have to deal with as my dad is over 80 he doesn’t understand , He only had virgin fitted for extra channels on his TV and his phone,...

Audge by Joining in
  • 2 replies
  • 0 kudos

Resolved! Email

I need to change my email address but have forgotten my memorable word. I no longer have access to previous email, so am a bit stuffed. I have account number and area ref.

Resolved! Where is my Volt Broadband Speed Boost

Over a month ago now I was switch over to 02, and having been a VM BB customer for a long time, one of the benefits was that I would receive an automatic BB speed boost, in my case M250 up to M350. As yet nothing has happened. How do I get this boost...

BlueGT by On our wavelength
  • 1 replies
  • 0 kudos

Resolved! TV 360 box

Hi. I agreed verbally to receive a TV 360 box as my TiVo was old and new one would improve my TV service. I queried if it would be possible for me to connect the new box myself. I was told that it was easy. I needed the help of a friend but we got it...

AnneMou64 by On our wavelength
  • 4 replies
  • 0 kudos