Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Ive had all my services suspended despite my bills being paid by direct debit and no bills outstanding. Asking me to pay to reconnect even though amount due shows as £0.00. Any body else have this issue?
Good morning, my dad has had Virgin for 10 years ,only recently he’s been having many phone calls and letters which I have to deal with as my dad is over 80 he doesn’t understand , He only had virgin fitted for extra channels on his TV and his phone,...
I need to change my email address but have forgotten my memorable word. I no longer have access to previous email, so am a bit stuffed. I have account number and area ref.
Hi all, I'm currently exasperated. I've had an account with Virgin for years yet it is now suddenly not recognising my password, nor my email (despite all my bills going to the same email address) and the chat bot just keeps asking me to log in no ma...
I just had an email stating our broadband is out of contract (and correctly confirming the date that it expired, several years ago) offering a 25% discount on the same package if we renewed again for 18 months. Is this a known scam, as I can't see ho...
Over a month ago now I was switch over to 02, and having been a VM BB customer for a long time, one of the benefits was that I would receive an automatic BB speed boost, in my case M250 up to M350. As yet nothing has happened. How do I get this boost...
Offered the £50 cashback on signing up to Virgin, does anyone know how long this takes from installation into our account please....thanks
Hello, Been trying to change my email address and contact number, recently signed up to a new contract and can't sign for it as it's been sent to my old email address which Is not longer accessible, also cannot change my contact number as all the tim...
I am unable to create account to access Data Subject Access Request (DSAR) data file, the following error is shown:
Hi. I agreed verbally to receive a TV 360 box as my TiVo was old and new one would improve my TV service. I queried if it would be possible for me to connect the new box myself. I was told that it was easy. I needed the help of a friend but we got it...
