My contract ended recently and I was bombarded with confusing options via email. I wanted, and hopefully got, a continuation on a 30 day rolling basis with no changes to services. I have since received an email with a copy of my contract saying I a...
Received 2 emails from VM telling me my contract's up soon (4 months) and I should login to view my exclusive offers and deals and lock in the best value available to me.What I want to do is downgrade my TV and phone (which I haven't used in over 10 ...
I recently cancelled my VM account and had to return the equipment (two V6s, a Hub 5 and 2 Wi-Fi pods), I dropped it off at the drop off point on the 26th, it is shown as processed at the Yodel National Hub on the 29th April and has not moved since (...
I had an email account for my ex wife which I deleted about 10 years ago but I stated received emails that someone is using it it to try and join instagram and other sites many times appearing in my ntlworld in tray, I’ve checked in settings that it ...
I came back home and seen that the wires are exposed outside from the old virgin box. A while back my neighbour had a virgin engineer visit who ask if he could temporarily connect there’s to mine. Does anyone know if this is unsafe and how to get a n...
HiI paid the default amount off my account on Friday this week, money gone from account I was told id get a receipt from virgin but nothing arrived.I have contacted them and they have said they can not send one as it is historic.I need proof either s...
So I’m leaving virgin as we’re moving house and they don’t cover my new area. They sorted my bill out and I came to check my app and the website and there’s a message on there saying restricted services as my bill hasn’t been paid. I’m so annoyed bec...
Can somebody please contact me to set up receiving a VAT receipt please.Many thanks,Kris
I accepted a new contract at a reduced price with the understanding that it would be the same as my expired one. I now find that this is not the case i.e.Sky Sports package is not included. How do I get this error corrected?
Virgin media is asking me to return TiVo boxes that were already returned many years ago
