Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Returned kit but charged £40

When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. The kit was collected and I received email confirmation of the collection. However I received an email on 13/1/23 saying that I had a new bill of £40 for unr...

fcal by Joining in
  • 2 replies
  • 0 kudos

self install pack delivery

Hello , I have ordered the M350 broadband 6 days ago and i have got the pre-contract documents via email from virgin media , and my chosen delivery date is in 2 days and i have been told that i will have the confirmation email and instructions on how...

Mark231 by Joining in
  • 6 replies
  • 0 kudos

Billing doesn't reflect new contract

I took a new contract mid-October. At the time it said this would be billed from mid-November, and then In December I would receive a much lower bill to reflect a credit I would be due by then.  December payment is now showing on my account for the o...

lesley74 by On our wavelength
  • 7 replies
  • 0 kudos

Billed for wrong package

Hi I am being billed for a package that I did not sign up for. back in November I went through a provider switch to VM. I set it all up online- direct debit, VM app etc set up, confirmations and contract received.I missed the first engineer install b...

Jpri by Joining in
  • 1 replies
  • 0 kudos

£100 Amazon voucher

Signed up for the broadband deal through money supermarket on the assumption I’d receive £100 Amazon E voucher going by all the negative messages on this forum regarding the voucher I’m not too sure about it now some folk have waited 4 or 5 months to...

Cancel my virgin account

Hi hope someone can help I have cancelled my virgin media tv broadband which comes to an end on the 8th Jan  was not a problem to do over the phone , a couple days later I received a call from virgin and was set up with broadband only to start on the...

Annlid60 by Joining in
  • 15 replies
  • 0 kudos