Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. The kit was collected and I received email confirmation of the collection. However I received an email on 13/1/23 saying that I had a new bill of £40 for unr...
A few years ago myself & quite a few other Virgin mobile customers were unable to successfully call SKY mobile numbers. By this I mean it's a dead line & they don't receive texts either. It would appear this is happening again & seeing as 80% of peop...
I cancelled my service within the 14 days cooling off period. I was told by the WhatsApp chat team on one occasion that i would have no charges. Yet I was debited for the exact charges i would have paid had i stayed with virgin £63.60 from the direct...
Hello , I have ordered the M350 broadband 6 days ago and i have got the pre-contract documents via email from virgin media , and my chosen delivery date is in 2 days and i have been told that i will have the confirmation email and instructions on how...
I have been a loyal customer for a very long time, never really had a problem with Virgin services. Our problems started 24/11/22- raised a complaint 7/12/22 (C-0712221780). Raised multiple complaints on: 17/12/22 (C-1712221018), 22/12/22 (C-27122262...
I took a new contract mid-October. At the time it said this would be billed from mid-November, and then In December I would receive a much lower bill to reflect a credit I would be due by then. December payment is now showing on my account for the o...
Hi I am being billed for a package that I did not sign up for. back in November I went through a provider switch to VM. I set it all up online- direct debit, VM app etc set up, confirmations and contract received.I missed the first engineer install b...
Signed up for the broadband deal through money supermarket on the assumption I’d receive £100 Amazon E voucher going by all the negative messages on this forum regarding the voucher I’m not too sure about it now some folk have waited 4 or 5 months to...
I tried to change my contact phone number via virgin media and on the mobile app, but all I get back is "Sorry the changes you made were not saved, please try again". I've tried several times, but the result is the same. Can anyone help resolve this?...
Hi hope someone can help I have cancelled my virgin media tv broadband which comes to an end on the 8th Jan was not a problem to do over the phone , a couple days later I received a call from virgin and was set up with broadband only to start on the...
