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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 30 replies
  • 7 kudos

Unable to add My Virgin Media Account

Hi,I had two Virgin Media accounts under the same email address. I tried to go to My Profile and add these two accounts, but after providing the required information, I got a "Customer not found" message. I also wanted to delete the old account, what...

vick1 by Joining in
  • 3 replies
  • 0 kudos

Resolved! Virgin media just won't cancel my contract!!

I have spent hours & hours on the phone, on whatsapp chat and filing formal complaints trying to cancel my contract without success and this is seriously now making me ill with stress and frustration!I cancelled my contract on 16th March after a lot ...

Ali2017 by Tuning in
  • 22 replies
  • 2 kudos

Resolved! Been charged activation fee?

Hi there,  1Gbit customer here. Spoke with tech help as I was having issues with wifi speed and after many times chasing I was sent a hub 5 (something I was promised when I first signed up to Virgin media but that’s a whole different argument) I was ...

Resolved! Direct Debit

VM haven’t taken my payment this month, due yesterday. Anyone know why? Worried VM will hit me with a charge.How can I contact a person at VM. Thanks. Todd

Kit return packaging not received

I've requested packaging to return my Virgin Hub, this was a week and a half ago and I've still not received it. In the meantime I've been sent an email saying my account has been charged for not returning their kit. This email has a link to book a p...

ASmith3 by Dialled in
  • 1 replies
  • 0 kudos

TOP URGENT- Overdue Letter

Hi Team I am writing to urgently address an issue regarding our account [REMOVED] with Virgin Media. We recently received an overdue letter, which has prompted significant concern within our organization. Despite numerous attempts over the past sever...

Resolved! Re: Contract ending please help

Hi John,sorry for replying to such an old thread but can you help me? I've been with VM for 13 years and my current contract ends on 23/03/24.  Can you (10 confirm that what you said above still applies and i catagorically will not be moved onto a ne...