Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsUrgently Need Advice Hi all, I have found in the position of not being able to pay my bill. I unfortunately lost my job in July and have been paying my bills from savings. I can no longer do that and unsurprisingly VM w...Customer account number linked with email address I can no longer access My customer account number is currently linked to old email that I no longer have access to. When I eneter my customer account number it says it will send verification email to old address (which I n...Netflix email activation not received Hi, I’ve for through the VM chat support 3 times to ask for a Netflix activation email and each time they’ve said I should be getting it in 24hr, 48hrs and recently next 3 hrs. It has been over a wee...Email from Virgin saying I need to make a payment I've been with Virgin for years and have paid with direct debit which usually goes out every month on the 5th or 6th of the month I received a email this morning saying I have an outstanding balance ...VAT Invoices Hello I see this is a common thread, can someone from VM also please DM me regarding getting previous VAT receipts sent through? And receiving VAT receipts going forwards? Thanks Keep Getting Emails About Outstanding Bill As the title implies, we keep getting an email about paying a bill for a late payment, even though the bill was settled in FULL yesterday. It even says "PAID" on the VM portal site, but when I click ...Outstanding balance email sent before next scheduled direct debit date Dear Virgin Media This morning, Monday 3th November 2025, I received an email from payments@notifications.virginmedia.co.uk stating that there is an outstanding balance on my broadband account. The...Ntlworld email hacked Both my wife and I have had our email accounts hacked and cannot access them because the hacker has changed the password reset emails. They are ntlworld.com email addresses. I have tried to raise thi...Can't login to VM account, old customer, but came back and used the same email address Hi, I am unable to access my Virgin Media account it says: Oops, looks like something's gone wrong on our side. Please try again I had a Virgin Media account before, but cancelled as I moved an...SolvedCan't access my virgin media account or email. This has been an ongoing issue for months. Everytime I try to sign in or even register I get the message saying. This Virgin Media email address isn’t valid. I have phoned up support twice who were n...
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