Managing Your Account - Cable - Page 26

Resolved! Virgin Media Bill Credit Not Given

Hi, has anyone else experienced this and had a quick resolution?I joined Virgin recently and they provided me with a £75 bill credit in addition to a welcome £80 bill credit. I received the initial £80 bill credit but I've now been billed twice since...

Resolved! Ending Contract - bereavement

Hi, A family member who lived alone has recently passed away and has a TV & Broadband contract with Virgin Media, we now need to end this contract as soon as possible. Does anyone know the quickest and easiest way of doing this?

Unable to change account contact phone number

Hi,I've tried to change the phone number on my account details page to my mobile number but it keeps reverting back to my old landline number (which I no longer have). Can someone help?

Account problem - change registered holder

Good Morning, I need to find out how to speak someone who deals with potential account cancellation. My problem is that many years ago my son while he was still at school set up a virgin media account for TV and internet. I have always paid the bills...

When should I receive my account number?

I signed up for broadband over a week ago and got it set up last Friday but I have not received anything stating my account number so I cannot register my account online. The only documents I have been emailed were my pre-contract agreement. Should I...

virgin not honouring price agreed several times over the phone

I signed up to them on the evening of 08/07/2024, the phone call started at 1814 and lasted for 49 minutes.I was promised the below services for £99.99:-Mega Volt bundleX2 extra boxesKids packUHDNetflix premium I was sent through the contract summary...

Re: Unable to Switch to Ebilling

Please can I get a PM to switch on ebilling.

complicated situation, Can't locate my account number

As above, Cant find my account number and talkin on the phone to a CSR is practically impossible due to me severe anxiety and stress. My current situation is very complex and fairly personal. Can someone please help?

Yodel not delivered parcel to Virgin Media

I have received several emails and texts asking me to return Virgin Media's equipment via Yodel as I have now left Virgin Media. I have informed them that I sent the parcel on the 29th May. I have a receipt from the Yodel agency and also photographic...

Broadband Contract Renewal - At wits end...Can someone from Customer Services Please Help!!

Hi, this may be a bit of a long-winded message but am desperate for someone to be able to speak some sense to me...I am posting this here as over a month of phone calls have not resolved my issue. My contract was due to expire in May 2024 and I accep...

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