Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsNetflix? Hi, So my install took place on the 7th October but I don't see anywhere it says I can set up the free Netflix perk? My order was already in to join when it was announced for all new/returning cu...Renewal of contract Our contract was due for renewal, but the new price is far too expensive, we are now due to leave in a couple of days. Previously we have always received a better deal but it would appear not to be t...New contract déjà vu Hi forum team, Renewed my contract Friday 10th October through an offer in My Virgin Media account, received the emails but nothing has happened yet and nothing in my orders. I know it hasn't been 1...Terminating account and returning equipment Hi all, Moving house in three weeks and have set up brand-new account at the new place and it's all up and running. Needed to be able to overlap and have both houses running at the same time, plus w...Locked out of VMO2 accounts Over three weeks ago I answered a call from O2 offering a discount and free gift. Although a generous offer, it seemed a bit suspicious and I reported it at my local O2 shop. They made contact with t...Disconnection frustrations I simply can’t be disconnected from my Virgin services!!! I feel like I am hitting my head against a brick wall. Services were supposed to stop on 13 October with emails confirming and everything i...Payment problems Hi, I’m trying to figure out why my payment hase been taken twice. I’m struggling to find the right person to talk to. The AI chat isn’t being very helpful as I don’t know what it’s classed under. A...Accepted renewal offer online 2 weeks ago, no sign of it in account & no contract received. Hi, I accepted an online offer on the 29/09/25. I received 2 emails, one with an order reference number, and another with two pre contract documents. There's been nothing since. I checked the accou...Changing from stream to 360 box. I've had stream for a week as a brand new customer. My partner really can't stand it with the adverts and the lack of recording planner as we've had sky for years. Is it possible to change to the rec...Dodgy lack of complaint registration? Recommendation: escalate to Ombudsman I tried to raise a complaint in September and didn't receive any acknowledgement and no way of tracking the complaint. They also didn't email me my live chat transcripts. I just tried to raise anoth...
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