Account number - find?
How do i find my account number? [MOD EDIT: Subject title changed for clarity]
Managing Your Account - Cable
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Forum Posts
Contract renewal
Hi Had several emails to renew contract but price increase is ridiculous. Can someone contact me to go through options with prices. Currently on broadband only - 250 with home works . Latest email. From virgin was supposedly same service but price wa...
Customer service - House move
Virgin media, you have made my life a living hell! And I can't seem to get to the bottom of the issue. You computer system is flawed. And your customer service team only make matters worse. I had enquired about a house move from property A to prop...
Hub returned, but still receiving threatening emails
Hi,I have taken a box with all whats needed into Yodel place almost 2 weeks ago.I keep receiving emails about charging me 106£ for not returning equipment.Please adviseGreg
Virgin Media - Verify Email
Hi everyone,Could I check if this is a genuine VM email address?VirginMediaWebsales@virginmedia.co.ukI received an email thanking me for trying to make change to my account. But I haven’t made any changes since I renewed my account a few months ago. ...
Netflix Activation after house move
Hi, We have had Netflix as part of our package for several years. We moved house at the start of April and since then have not been able to access our account without being asked to setup a payment mechanism, We have contacted VM on 5 occasions and...
Unable to contact customer service
I've been unable to reach anyone on the phone, and my texts, WhatsApps and web chat messages have gone totally unanswered. Is there a customer service agent on here who can help with with managing my account?
Surname spelt incorrect
Hi,I recently purchased a broadband contract online. When I received the contract and went to set up my online account, I realised my last name was spelled incorrectly on the contract (Nadim instead of Nadin)I had to use the incorrect spelling in ord...
Resolved! No delivery date confirmation
I order virgin broadband a couple of weeks ago, the email said you’d be in touch confirming the engineers install date. My selected date is the 26th August and I’ve heard nothingI’ve tried to check by registering for “my virgin media” but I get an e...
Late Payment Charge for 1st Payment. No warning
I've just received a late payment charge for my 1st payment. I had no warning that it hadn't been paid, no reminders, until the day after the overdue payment and was saddled with a £7.50 charge. I'm 99% sure that you have to add DD details when you s...
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