Virgin media, you have made my life a living hell! And I can't seem to get to the bottom of the issue. You computer system is flawed. And your customer service team only make matters worse. I had enquired about a house move from property A to prop...
Hi,I have taken a box with all whats needed into Yodel place almost 2 weeks ago.I keep receiving emails about charging me 106£ for not returning equipment.Please adviseGreg
Hi everyone,Could I check if this is a genuine VM email address?VirginMediaWebsales@virginmedia.co.ukI received an email thanking me for trying to make change to my account. But I haven’t made any changes since I renewed my account a few months ago. ...
Hi, We have had Netflix as part of our package for several years. We moved house at the start of April and since then have not been able to access our account without being asked to setup a payment mechanism, We have contacted VM on 5 occasions and...
I've been unable to reach anyone on the phone, and my texts, WhatsApps and web chat messages have gone totally unanswered. Is there a customer service agent on here who can help with with managing my account?
Hi,I recently purchased a broadband contract online. When I received the contract and went to set up my online account, I realised my last name was spelled incorrectly on the contract (Nadim instead of Nadin)I had to use the incorrect spelling in ord...
I order virgin broadband a couple of weeks ago, the email said you’d be in touch confirming the engineers install date. My selected date is the 26th August and I’ve heard nothingI’ve tried to check by registering for “my virgin media” but I get an e...
I've just received a late payment charge for my 1st payment. I had no warning that it hadn't been paid, no reminders, until the day after the overdue payment and was saddled with a £7.50 charge. I'm 99% sure that you have to add DD details when you s...
Hi, I've wasted a loooot of time on the phone renegotiating my contract and am crossing everything that somebody from VM can help me on here to stop me having to call again!My pre-contract gave me a new monthly charge of £44.22 per month but the cont...
Hi i need help. My first bill of £59.99 has been paid twice. I paid in manualy on 14th may. It was taken automaticly by direct debit on the 30th may. Also my contract says £29.99 a month after the first payment, but there is a reacuring direct debit ...
