Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22 replies
  • 7 kudos

Ultimate volt - O2 Sim

Upgraded from ultimate oomph to ultimate volt bundle . This is supposed to include unlimited O2 SIM. Being told no.      [MOD EDIT: Subject title changed for clarity]

Mulvi73 by Joining in
  • 3 replies
  • 0 kudos

Registering for an online account

Hi there,I’ve been unable to register my online account for the past 2 months - each time I try registering, I’ve received a Code: DEF01 error message.After going through this forum, I tried the suggestions (e.g. try a different browser or device, cl...

Lindac39 by Joining in
  • 2 replies
  • 0 kudos

Additional feature (18)

Hello, I have received 7 additional feature (18) charges on my account, from dates where no one was in the house. This is absurd after contacting on the phone I was told nothing can be done. This is totally unacceptable I am an elderly woman living a...

Pre contract

Hi, I used the change my package facility on the website last night as my current contract is due to end and I was checking for a better deal. I clicked on a new deal and was sent pre contract details but no way of accepting them? When I click on the...

Moved house.

Hello,I've been a Virgin customer for 12+ years and have recently moved home (I was on the M250 broadband only and paying around 48 a month). All I requested is that I move my services.Since moving I have been down graded to M125 and am now paying 60...

Hypeuk by Joining in
  • 1 replies
  • 0 kudos

Billing issues

Oh my days virgin no issues been lucky and now my bill has changed had issues with Netflix being suspended then reactivated. My contract been changed, packaged amended. I have spoken on phone and chat and still not seen my bill revert back as promise...

Account Access Issues

Afternoon,I'm having great difficulty in accessing my online account, tried the password reset function only for it to ignore my request. A bit like the operators when I phone in and request help only to be passed from one operator to the next with t...

Jim113 by Joining in
  • 5 replies
  • 0 kudos

Resolved! Recent ( intended ) price rise

Had a very polite and speedy response from an agent on April 2nd. The deal agreed was “new monthly bundle” @ £87.25 .Your next bill will be £60.73 which includes £26.52 to cover the changes up until your next bill period. My bills from April have bee...

Spambhoy by On our wavelength
  • 9 replies
  • 0 kudos

Parent in Care Home

Please advise the procedure to cancel my father’s Virgin Media package. He has a terminal illness and has lost mental capacity. He is now in a care home and will not be returning to his home address. I have lasting power of attorney and would appreci...

YO1 by Joining in
  • 2 replies
  • 0 kudos