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Forum Posts

Continuously being overcharged

I have been a virgin customer for a while now, I had noticed my bill had increased by almost double to £170 per month & couldn't simply afford to pay this anymore, so on the 13th April I called to cancel my package & was talked out of doing so instea...

How does billing work?

Can someone please explain VM billing? I usually pay when I get a bill because my income is paid on different dates. On December 7th I paid £207 which as far as I was concerned, brought me up to date. I waited to get the next bill so I knew how much ...

oldgoose by Joining in
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Overcharged on agreed contract

Just wondering if there is a telephone number for the UK Billing Team as it seems that the Outsourced team have a total inability to correspond with the Billing Team to tell them that Virgin UK are are ignoring their contractual agreement with regard...

ShandyT by Tuning in
  • 1093 Views
  • 6 replies
  • 2 kudos

Netflix Activation

How long have Virgin Media customers who have paid to have Netflix as part of their bundle wait to receive an activation email and does anybody know why it takes Virgin Media so long? I have been waiting since October 2023 and have to call one of the...

HPatel-1 by Tuning in
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How to cancel TV and phone

I don't own a TV. I have never owned a TV.I don't own a landline phone. I have never owned a landline phone.I have been signed up to Virgin's TV and phone packages, without ever requesting either. I have been sent a 360 box that I don't want.I want t...

Resolved! moving abroad

helloi signed a 18 month contract for home phone and broad band in march this yeari am emigrating abroad in november. how do i cancell with no exit fees.ive read an articlehttps://www.ispreview.co.uk/index.php/2022/02/virgin-media-o2-uk-scraps-exitVi...

jean6 by Joining in
  • 8134 Views
  • 11 replies
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