Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22 replies
  • 7 kudos

Area Reference Code

I'm trying to set up an online account and it's asking me for Area Reference.  I don't have any bills or the welcome pack and can't see to look it up.  How do I find out the area reference code for KT2 5HH?

Its_Me by Joining in
  • 3 replies
  • 0 kudos


Hi, I recently took up a new contract with virgin. When signing up it started that we would be charged from when we first plugged it in. We therefore waited until our old provider had run out, however, we have been charged from when the router was de...

TanyaG by Joining in
  • 4 replies
  • 0 kudos

Misleading sales tactics

I attempted to cancel my broadband and TV package when the price rises were announced as I don't use the tv element much and could get a much better deal elsewhere. I attempted to cancel my contract but the agent on live chat offered me a deal with a...

LottaM by Tuning in
  • 8 replies
  • 0 kudos

NO Volt upgrade after switching to O2

I was switched to O2 a week ago and now, when I check my status it looks like either the Volt benefits have been applied, which is not correct at all or "You may not be able to get Volt at your registered address" which is also not true.I am still wa...

Toto2017 by Tuning in
  • 1 replies
  • 0 kudos

Refund for Early Payment

Hello,This month I decided to make an early payment as my direct debit bill was increased due to one off payments as I had TV set up in my flat. I chose to make this payment early in order to sort out my budget for the rest of the month. The bill was...

Resolved! email access after disconnection

Hi,I'm out of contract at the end of the week so tried to renegotiate a new contract this afternoon, disconnections/retentions couldn't provide a better deal than the one offered by the first call handler (which I can't afford) so after 19 years it's...