Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Agreed new contract on 31/8/23 with standard Netflix included in the package. Still not received an activation email to access Netflix after numerous online conversations with Virgin. I have had assurances that I will receive it within 5 working days...
I changed package to save some money. They charged me the wrong amount (predictably). They are now saying it will be at least 14 days to refund the money they have taken from the bank account. I signed a contract with them, and they have broken it. I...
When I click on 'View Bill', I get the page below coming up. I can't view my bill. Help please.
I suppose court action is the only way?Long story short, I was told in April when the last round of price rises took place (and we were allowed to leave contract free) due to Covid-19 they cannot cancel contracts, but a special deal for £43.00pm 1Gbp...
I need help to renew my contract. I tried to get in touch with VM through chat.I was made to wait for 2 hrs and 30 mins + but no one responded. Is this a way to ignore customers ? I need help, please suggest me how I can renew the contract. Kaushik a...
Same problem as per many threads I've found. Logging in using my email address the account was setup in - takes me to old account details from over a year ago. I do not want to setup a new email address. Please can someone help? Thank you.
Like many others I chose to leave Virgin Media after 10 years (over 20 if you count our time with NTL and Diamond cable). I gave 60 days notice and was assured it would all be resolved.To my surprise, having already paid the penultimate bill in full ...
I am moving into a block of flats and when I look at the availability checker my address is not listed. In the building there are only 2 flats on different floors which come up despite there being many flats in the building. Is there a way to check i...
Hi,I have today received by email an invitation to link my "My Virgin Media" and "My o2" accounts. This apparently enables a single sign-on for both the VM and O2 accounts.The SIM that was migrated to O2 is in fact my partners phone. Hence she uses...
I'm trying to adjust my package to see if I can save a bit of money (i.e. dropping tv) but whenever I try to go to see what offers there are, it takes me straight to just renewing the deal I had - the contract expired in August, so shouldn't be an is...
