Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi, I joined up for the virgin trial in my area but haven’t received any communications about the Amazon voucher I am suppose to be receiving.Please can you advise how I get this. Thanks
Hi recently I moved houses from Nottingham back to my parental home then to London for my new job, as a result I cancelled my virgin media contract. And upon moving to London started a new contract - with a new account.I cannot log in to my new accou...
I have been waiting 10 weeks to have broadband installed in a house 4 doors away from where I previously had Virgin Broadband The service has been shocking:I have lost count of the number of calls to various numbersAll the numbers provided end up at ...
I'm an ex- Virgin Media employee moving from my rates to mates rates. I'm trying to find out what my new monthly rate will be when I move onto mates rates, but of course customer services are not able help me.A contact number or email address for eit...
I'm sick of agreeing one thing on the phone then find the action VM takes is totally the opposite and always costs you more than what was agreed.On 17th March I rang VM to find out what the impending April % rise would be as I had heard nothing at al...
Hi,Could someone check this for me please? I recently negotiated a new package (started 13th May, please see redacted attachment) taking some elements off and adding extra broadband speed. I think my payments from now will be as follows:May £121.52 (...
Registered with wrong email address. Can anyone help please.
I upgraded my contract to a Gig1 package for £46 when everyone was getting the letters and chance to cancel/upgrade etc, specifically asked the cancellations team if i'll be affected by the price hike and was told no it'll stay £46, i'm now paying £5...
Hello,I've got a contract which ended on Jan 23 and I'm moving to an area without VM's coverage so I contacted customer service to cancel the service and surprisingly found that the contract was extended to Oct 23. I found that they renewed the contr...
Have had issues since signing up. Nothing had been done to fix connections issues so wished to cancel the contract. Was persuaded to stay one more time and was promised no cancellation fee if things weren’t resolved. I have it a whole month to see if...
