Managing Your Account - Cable
Please remember to keep your personal information private
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Amazon voucher

Hi, I joined up for the virgin trial in my area but haven’t received any communications about the Amazon voucher I am suppose to be receiving.Please can you advise how I get this. Thanks

Resolved! Account cannot log in

Hi recently I moved houses from Nottingham back to my parental home then to London for my new job, as a result I cancelled my virgin media contract. And upon moving to London started a new contract - with a new account.I cannot log in to my new accou...

Mates rates

I'm an ex- Virgin Media employee moving from my rates to mates rates. I'm trying to find out what my new monthly rate will be when I move onto mates rates, but of course customer services are not able help me.A contact number or email address for eit...

jonene by Tuning in
  • 32 replies
  • 0 kudos

Customer service agents - Truth or Lies?

I'm sick of agreeing one thing on the phone then find the action VM takes is totally the opposite and always costs you more than what was agreed.On 17th March I rang VM to find out what the impending April % rise would be as I had heard nothing at al...

Tinbot by Joining in
  • 2 replies
  • 0 kudos

Billing Query

Hi,Could someone check this for me please? I recently negotiated a new package (started 13th May, please see redacted attachment) taking some elements off and adding extra broadband speed. I think my payments from now will be as follows:May £121.52 (...

Virgin Media New Deal May 2023.png Redacted Contract.jpg
BillBudd by Up to speed
  • 1 replies
  • 0 kudos

Price increase

I upgraded my contract to a Gig1 package for £46 when everyone was getting the letters and chance to cancel/upgrade etc, specifically asked the cancellations team if i'll be affected by the price hike and was told no it'll stay £46, i'm now paying £5...

quillo by Joining in
  • 0 replies
  • 0 kudos


Have had issues since signing up. Nothing had been done to fix connections issues so wished to cancel the contract. Was persuaded to stay one more time and was promised no cancellation fee if things weren’t resolved. I have it a whole month to see if...

3D393B12-7821-4F8F-805D-3DE6EB7BA0BB.jpeg 8387EA0C-5DF3-4D63-A060-BE11575F39DE.jpeg
Becoll2 by Tuning in
  • 6 replies
  • 1 kudos