Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
So I got an email back in Feb this year that suggested the bill would increase by £7 on the 1st of May.It was rather confusing as at the end of the email it said "These changes to your terms and conditions will come into effect from 1st May 2023, eve...
I signed up last week for a further 18 months of Ultimate Volt but my contract details online haven't been updated, which I was told would happen within five working days. How do I check that my new deal is still going through? I'm out of contract in...
Hi. Checked my account details today and it had the wrong telephone number. It won't allow me to update. What do I do?
10/05/2023 16:55:1noticeNOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 10/05/2023 14:39:55noticeNOTICE ATOM is restarted due to RPC timeout as p...
Yay my contract is finally up so I decided that I would jump ship to hyperopic who are making their way down our street.I contacted retentions who despite me telling them that I did not use the TV or landline and that only the internet was only wante...
Hi good afternoon I have a query with a late payment fee being charged to my account when online on the app it’s stated I paid my £74.50 march-April bill ? im super stressed as trying to go through a remortgage in the next couple of months & this has...
if I cancel my VM sim (O2) contract will it affect my broadband paymentsThe reason is the O2 sim connection in my area is about 0.5Mb down & 0.3mb up.With constant dropping of signalI have a medical problem that need the use of a phone, and for over...
Can anyone help I’ve had a charge of £5 for delivery or replacement hun which was offered as other was faulty but was told nothing about being charged delivery ,, tried phoning but was told I was supposed to be told by agent but I wasn’t and she said...
Hello, I am looking for some help please.I have already given contract cancellation notice to Virgin with the contract ending 28/05/23 about 11 days from now.My new supplier has contacted me and is now slipping their install dates and will not be rea...
Hello, I have recently got a new package with Virgin Media and organised an install etc. The only issue is, I have put down the wrong address on my account, is their a best way to rectify this?Thanks,
