Got this e mail on 8/3/24 from email@em.virginmedia.co.uk which is strange as our current contract doesn’t expire until November 2024. Has anyone received the same? The link to recontract to the exclusive offer doesn’t work anyway. Your Virgin Medi...
As my contract came to an end, I went into my app and selected a new contract for £57 per month. My following bill was £114, so I joined the webchat to enquire why. After 5hrs, I was told something hadn't gone through their end and they couldn't give...
I currently have the VM Essential broadband package with Stream but am trying to work out how to upgrade/move away from this package as the speed isn't enough anymore plus in the near future I'll likely become ineligible according to VM's terms anywa...
Hi, I've had an email to say I have overdue bill payments, I took my contract out in Dec 2023 and was connected early January, my January and February direct debits were taken out, and it looks like March and April hasn't, so I have incurred charges,...
Hi, There is a missing payment showing on my credit report from Virgin telecom - I had a new bank account opened up in February and have contacted Virgin to update the details on the 4th of March which the phone call was followed by an email confirm...
I could look at these last week but now I get the Oops something is not working response when clicking on either of these. I can sign into my account and look at bills etc but not make a change which I need to do as my contract is coming to an end. C...
I signed up and received an order summary and pre-contract documents. This was 2 weeks ago on the 05/04 and I haven't received any update or tracking information or parcel with a router in it. I would like to know what's going on, and get my broadban...
Today I was made aware of some updates on my credit file related to missed payments on my Virgin Media account. I've already been in touch with your customer service team who have confirmed there is no valid reason for these missed payment entries to...
HiI’ve just received my renewal offer email which I clicked through and chose ‘not for me’ which applied a discount, then I clicked still not interested… then suddenly in my inbox I’ve received pre-contract documents when I haven't accepted anything!...
Hey everyone,I hope you're all doing well. I wanted to share a frustrating situation I recently encountered and seek some advice from this supportive community.I discovered that my contract was renewed without my authorization. I feel upset and somew...
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