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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Virgin Media Price rise increase by £7

So I got an email back in Feb this year that suggested the bill would increase by £7 on the 1st of May.It was rather confusing as at the end of the email it said "These changes to your terms and conditions will come into effect from 1st May 2023, eve...

Signed up for another 18 months

I signed up last week for a further 18 months of Ultimate Volt but my contract details online haven't been updated, which I was told would happen within five working days. How do I check that my new deal is still going through? I'm out of contract in...

Nialli by Superfast
  • 1 replies
  • 0 kudos

Out of contract retentions nightmare

Yay my contract is finally up so I decided that I would jump ship to hyperopic who are making their way down our street.I contacted retentions who despite me telling them that I did not use the TV or landline and that only the internet was only wante...

kayakmoose by On our wavelength
  • 2 replies
  • 0 kudos

Late payment on credit

Hi good afternoon I have a query with a late payment fee being charged to my account when online on the app it’s stated I paid my £74.50 march-April bill ? im super stressed as trying to go through a remortgage in the next couple of months & this has...


Charged for delivery of replacement hub

Can anyone help I’ve had a charge of £5 for delivery or replacement hun which was offered as other was faulty but was told nothing about being charged delivery ,, tried phoning but was told I was supposed to be told by agent but I wasn’t and she said...