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Forum Posts

Resolved! Problem with renewal

Hi, I've called a few times about an issue with my renewal. I renewed my contract at the beginning of January for £82 per month and the renewal never activated so my bill has been coming through at £181 instead.I called to get this dealt with, I was ...

NikosK89 by Joining in
  • 590 Views
  • 1 replies
  • 1 kudos

Credit Default dispute

Hello, I’m writing due to an issue with my account. I’m hoping your team can help me with this and would be very grateful for your assistance in this matter. I was on the phone to your team several times on the 9th May and previous attempts before. I...

Sukh8701 by Joining in
  • 527 Views
  • 2 replies
  • 0 kudos

Contract Renewal Fiasco.

Like many on the forum,  I received an email with a renewal offer for my contract which runs out in July.I looked at the deal and despite it saying it was the same package, it had dropped TNT Sport, yet was going to cost me moreNaturally enough, I di...

klf3 by On our wavelength
  • 464 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade not happened yet

Is there a staff member on here who can look into what's going on with my recent upgrade please?On 25 April I accepted an upgrade offer that was shown on my account, moving from M500 to 1 Gig, the email confirmation that I received states my estimate...

Ron-ski by On our wavelength
  • 670 Views
  • 3 replies
  • 0 kudos

Where’s my £50 credit

 I signed up to Virgin in May Pay £39.50 a monthWas given a £50 credit for joining and was told via live chat at the time that it would come off in subsequent bills. It appeared on my first bill towards the bottom saying £50 credit.However it has sin...

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Im seriously considering cancelling my m1000

I have been a very long term customer, but even though u have 1gig download. im appauled that the upload speed is still only 104meg, also my hub 4 hasnt been right fort some time but I couldnt get it replaced?? Basically its in modem mode but it resp...

bodgeup by On our wavelength
  • 566 Views
  • 5 replies
  • 0 kudos

Can't reset password on My Virgin Media

I can't reset my password or access my account properly. I've tried calling the customer support line and keep getting fobbed off with the same "it'll take 72 hours for the fault to fix itself" line. When i try and reset my password i get this text."...

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