Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

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New to 02

Hi  I have just migrated over from my Virgin Mobile pay monthly to O2 and [removed] says as I have tv and broadband with VM, I will be able to benefit from Volt …Do you have to do anything to activate?  [MOD EDIT: Personal and private info...

My contract has been changed

Hi my contact was updated ( contract was negotiated because of price rise) on 11 March and I was told that my price will not change for the next remaining 5 months but I’ve been billed higher than my contract.

Resolved! Account shows as Default on Credit File

Sent this email to Virgin Media CEO on the below date. No reply to this ongoing Saga. Wonder if this forum can help.Original Email avialble upon requestFriday 14th April 2023Re Account Number: xxxxxx Area 30Dear xxxxxx,I am writing to you today with ...


Good Morning It looks like our Netflix which we get included in our package has been hacked.  When we go into it on our TV other people are showing and it's in a foreign language.  This is very worrying and I wonder if you can see what's going on.  I...