I have recently cancelled my services and was told over the phone how much my final bill would be, a few days ago I got an email saying the bill was overdue but that was the first chance I got to pay it so I did. Then the next day I get another email...
My mum (who is 85) asked me why her bill had gone up by £5-7 and if she was out of contract. I manage her virgin contract for her and I knew it wasn’t due for renewal until Feb 25, and it wasn’t an inflation increase.Just checked her bill and she has...
Hello. For weeks now I have been waiting for the prepaid packaging to return my kit. I've even tried asking for new packaging to be sent to me, but I have not received anything. Virgin media have sent me a letter, have been emailing and texting me ab...
Hi,My Virgin Media broadband is being disconnected tomorrow (Sunday 28th July), however my new provider now wont be installing until Thursday 1st August. Can I extend my cancellation date to the 1st August?Many ThanksKJ
On 25/07/24 I was chatting with Tamjenmongla for long time she failed to help me and they transferred me to Anne Sophia and after chatting with another hour or so I’ve got disconnected and there was no effort to reconnect with me! Then I’ve reconne...
So I finally managed to cancel my contract (after hours being transferred on the phone) and was told I would need to return my equipment so Virgin would send me a returns kit to do so. I was warned I would be charged £40 if the package wasn’t receive...
The user has recently changed the email they use as username, but has not yet verified it. They won't be able to update their password until the change has been verified.I get the above message after my password for my virgin media account failed and...
I have recently moved house and took my virgin media service with me (or so I thought). I had spoken at length with someone at the call centre who seemed to struggle a lot with what was happening - possibly a new starter or similar but I don’t mind t...
The account seems spread across 2 different websites,The navigation and user experience is just terrible it's basically impossible to find anything and you constantly end up in loops of useless information,It's horribly slow to load anything,There's ...
So on the 9th of July I rang VM to cancel my broadband, with the 30 days notice I was told my last day of service would be the 9th of August, I got an email from VM confirming I had cancelled however under my account it says there's no disconnection ...
