Hi,I made an advanced payment via QuickPay as I thought this would clear my current direct debit for this month (just to get ahead of things) but it seems to have not?Then I get an email that states the following:“Please note, card payments do not re...
Completely mis sold a package by a sales agent who rang me. Lodged a complaint and same agent called me back and added on what was agreed, for the price that was agreed and apologised.Turned out he didn't add it all on and altered the notes to make i...
Hello,I am a new customer of Virgin Media. Just like so many other people recently on this forum, I have just received my first bill and there is a £1.75 charge for paper billing.I never requested paper billing nor have I received a paper bill.In My ...
Hi, can a virgin media representative please sort this out for me.I am a virgin media customer, I have been for years.But it seems as though somebody else with the same surname as me has been linked to my email address, I keep receiving her virgin me...
Hi,I received an email stating "Your TV box needs a free update" in order to access Sky Sports+. When attempted via the upgrade app, it failed in a variety of ways. After an hour and a half on live chat and phone, speaking to three separate operative...
Late last month, my partner & I reviewed our budget.What with the cost of living & energy crisis which we were well aware & budget adapted when needed.However with the budget pared down as far as it could, the only option left was to downsize Virgin....
I have had one of the green virgin media boxes doors come off and hit my car, doesn’t anyone know what to do/who to get in contact with?
Hi,I am hoping someone can help.Due to the high winds today, my car has been damaged by a door which came off a Green Virgin media street box. I can’t seem to find the relevant department to speak to about how to settle the matter.lets just say I am ...
I would like to express my deep frustration and disappointment with my recent experience as a customer of Virgin Media. The consistent overcharging and the subsequent handling of the issue have left me feeling utterly exhausted and dissatisfied.In Se...
Hi all, I’ve just moved house and I’m looking to get out of my virgin contract. I can get virgin in the new place but the speeds have been inconsistent since signing on and I’d rather explore other options. Is there anyway to get out or am I going to...
