Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Resolved! Leaving advice please

Hi all - Looking for some advice on how to leave Virgin in the smoothest possible way as that seems difficult going by lots of posts on the forum.I am on a rolling contract with my next bill due on 13th September and intending to go with Vodafone Pro...

ewhitey by Superfast
  • 8 replies
  • 0 kudos

Urgent credit file amendment

I have sent an email recently and been on multiple phone calls regarding my credit file. After miscommunication from Virgin Media a payment I have made has been marked late and is now affecting my chances for applying for a mortgage. This is very urg...

Gig2 Information in my area

Ive called Virgin (Cant get a fluent speaking English member of staff), the VM website just keeps saying:Oops!Looks like something's gone wrong.We couldn't find the page you're looking for.So my question is I have these new Fibre to home boxes in my ...

Resolved! Changing the deal

I managed to login to our account in order to see what the options are for reducing the costs. We are out of contract.  The TIVO box only works intermittently and as we have alternative ways of watching TV we want to ditch the TV options. When I go t...

dilbar by On our wavelength
  • 2 replies
  • 1 kudos

Another Cancellation struggle

Posting here, to hopefully get a confirmation that my account will actually be closed in a couple of days time.Yet to recieve a Final Bill but unsuprisingly have recieved an email for the upcoming months bill. (after contract ends)No contact regards ...

How do I speak to Virgin?

This is driving me mad. I want to make some changes to my package. All the "change my package" links just report "something went wrong". I tried the messaging service but, after working out the QR code takes you to WhatsApp, so setting that up, it ju...

Rob38 by Joining in
  • 3 replies
  • 1 kudos