I recenty joined this forum after decades of use of VM starting with ntlworld.com.I note a pattern in Forum Team responses. " I've popped you over a private message."This means the reported issue is resolved behind the scenes. I for one would like to...
Dear Virgin Media Team,I am writing to express my concern regarding the activation of my renewed contract and recent billing issues. On 29 February 2024, I accepted a email contract renewal offer, and I was expecting the activation to occur on 3 Marc...
Hey there, I have an issue that I was hoping someone could help me with. Basically I have just tried changing my My Virgin Media username and it wants me to verify it by sending a link to my old email address. Now my problem is my old email address n...
My current contract is due to end September, the price going up from £79 to £122. This is far too excessive.Yet I need to know if I can start a new contract by clicking on Packages ( Broadband, TV and phone deals see below) and setting up a new contr...
Hello, My contract is coming to an end, so I have sent a recorded delivery letter to the address on the website. Hello, I send cancellation letter on 24/04/2024 to you on your address according to the website. to this day i do not have any infor...
I ordered VM yesterday and I want to cancel this order. I’ve called multiple times and tried using WhatsApp. I just keep getting hung up on. please help.
Want to cancel by phone? You'll get right through to retentions where they'll do their best to obstruct and obfuscate, but of course they don't have the power to actually close your account! No, it has to be someone else. Someone you'll need to wait ...
Since 7pm on 1 Aug I have been unable to sign into my mail box. I can get into Billing etc but not emails. The app is working fine on my mobile but I want to use my mailbox on my PC. When I go to Sign In on the Home Page as I usually do it just hangs...
Our Virgin Media account was in my husband's name but last year we arranged to transfer the account into my name because he has an 'end of life' illness. The transfer was totally messed up by Virgin and took quite a while to get all the problems sor...
I can not access my emailsIt is a virgin.net accountI have a DEF01 error messageCan anyone help with this please?Thanks
