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Forum Posts

Missing credit on account

Hello team,I had to contact VM to clean up a messy physical install. They said on the phone there would be a £25 charge, I questioned this and the agent said it would be waived.The engineer came out and cleaned it all up, and apologised for the poor ...

ChrisFD2 by On our wavelength
  • 1 replies
  • 0 kudos

Provided notice. Charged for additional time

Hi   posting here as there appears to be no way to contact virgin media. I’m out of the country, the live chat doesn’t work and you don’t have an email address (btw… really?!?) I called in plenty of time (6 Oct I think) to tell you that I was moving ...

joef1005 by Tuning in
  • 8 replies
  • 0 kudos

I’m at my wits end

I’m beginning to lose all faith in Virgin Media, every time I manage to get through to someone on the telephone I either can’t understand them or they don’t understand me which constantly results in me either getting a service I’m not happy with or n...

Contract renewal

VM sent me an e-amil to renew my contract with one simple click.But try as hard as i might i can not get the e-mailed link to work, website fails to respond or gets stuck in some auth loop. And the when you contact them directly the "same great packa...

Upgrade still now showing 13 days in!

Hello. I have upgraded to add a O2 sim onto my broadband to get volt so that I can order some wifi pods as I’m getting really poor connection upstairs in our main bedroom. I placed the order online on the 29th and received the confirmation but nothin...

Dj82 by Tuning in
  • 6 replies
  • 0 kudos

changing the account email address

Hello everyone,  The google email address that I used to register my Virgin account has been banned by Google. I was therefore try to change the email address of Virgin account but it ask me to get a code from the banned email address, which I cannot...