Managing Your Account - Cable
Please remember to keep your personal information private
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Home phone disconnected

FAO REECE / LUTZ SCHULER CEO VIRGIN FAO Reece / Lutz Schuler CEO Virgin.Account number [MOD EDIT: Removed]I cannot be more clearer Reece / Lutz you know the problem i.e. you have cut my landline off , you have my account number - you are a communica...

Mark3331 by Just joined
  • 1 replies
  • 0 kudos

Rolling credit

Why has the rolling credit I was offered not been added to my contract?I've been signed up to Mega TV. We were on Maxit. This means we've lost TNT Sports, much to my son's annoyance, but at £18 pm we really can't afford it.Honestly Virgin has caused ...

Gypsycat by Tuning in
  • 5 replies
  • 0 kudos

Resolved! Return a Virgin Media hub

Like others on this forum, I have received an email, allegedly from Virgin Media, to return a hub.I have never heard of an Arris Hub 3. The router that I have now, is one that I have had for quite some time.The only recent piece of equipment I have r...

telboy73 by Joining in
  • 1 replies
  • 0 kudos

No welcome email

Hi I signed up today n have no email I phoned up n all I've been sent is my contract details which I told the woman I had already received. Feel like I'm going un circles

pommie8 by Joining in
  • 3 replies
  • 0 kudos

No account number

Hi, I signed up to broadband a few days ago but haven’t received the welcome email so don’t have an account number. The only email I have is the pre-contract forms. I was also expecting delivery today but have not received this or any communication f...

NikLi by Joining in
  • 1 replies
  • 0 kudos

No welcome email

I have now rang and been cut off twice. I cannot set up an online account or use Virgin go because I have no account number - this is because I have NO ‘welcome email’.  The so called customer services on the phone line treat me like I’ve actually do...

Recorded calls - when?

► This question is aimed at Virgin Media staff as only they can provide a definative answer.VM like to begin calls to customers with "calls may be recorded". This is before any Security questions are asked.At what point does recoding actually begin?I...

Impossible to contact Movers Team

Hi,I've been trying to get in touch with the movers team for the past three weeks to let them know of my move.I have checked and my new address is not serviced by VirginMedia. I have used the online chat bot countless of times now, each time filling ...

user0329 by Joining in
  • 1 replies
  • 0 kudos