Managing Your Account - Cable - Page 196

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Unable to register to my virgin account

Hi,I am unable to register to my virgin account. After typing my email address, it asks me to create the password however every password I type in it says that I can not use it and it does not allow me to move forward. I have tried with different bro...

New contract Virgin Media

I changed my Virgin Media package and I’ve received my Pre Contract Documents. This was two days ago now and I haven’t received any other communication to tell me when the new package will take effect. Does anyone know how long this should take?

VAT Invoices needed please

Hi there, the VAT amount has disappeared from recent invoices. The HMRC requires me to present invoices I've paid which show the VAT amoun each month.Can you help please?

New Homes Teams - No Contact

Hi,Virgin Media has started to become available in my area (former new builds).When searching via my postcode I was informed I could have it, but upon contacting virgin I was told an engineer would need to visit and "new homes team" would contact me ...

Cannot send or recieve blueyonder email on outlook

Hi,My blueyonder e-mail account on Microsoft Outlook will not send or recieve.My virgin e-mail works fine. It has been like this for a few months now and i can only access my e-mails through the virgin media page which is a pain.Does anybody know the...

Resolved! Billing issue that goes on and on

Hi,Long time customer of VM and happy with the service (touch wood) just looking for advice on the below.I signed up to a new deal last July.Most months since then I have been getting an additional charge of £10.99 for "streaming services/ Netflix st...

Unable to change contact phone number

I have a new phone number and wanted to change it on my account but it just gives an error every time.Sorry, the changes you made were not savedI've only got access to the old number for a little while longer so how do I get my number changed to the ...

Resolved! Bereavement - account transfer issues re charges and credentials

Hi All,Long spiel ahead...I have had a recent bereavement (my wife) and have used the VM account transfer form (sent via email 31st December 2022) and things seemed to be going well - see portion of VM email response below. However, I have since rece...

I need a new lead

How do I order one. Every time I try and ask to speak to a person, I get put though the help questions, all of which tell me my box is not connected.I know Its not connected - I need a new leadHow can it be this hard just to order a new lead

Resolved! Price Increas

Having difficulty contacting VM re announced price increase. Quoted £15 increase is 20% increase !! Inflation is 11%. All I want to do is change my package on the Television. Somebody please do this !!!

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