Hi AllI have just received my latest bill which is incorrect. I negotiated a new contract and was paying £24, i was offered a new deal first month free and then £27 each month. Now I got bill that you added my free month to this month bill and then a...
This afternoon, I received an email with all the Virgin Media typeface and logos stating that they notice I've got an older hub and offering a Hub 4 at no cost. Alarm bells rang... I'm being offered something for free and I don't even have to upgrade...
Hi,Could someone assist me in receiving monthly VAT receipts for my account (and back dated to July 23).Thanks
I have moved from my previous address to area which is not covered by Virgin Media,they have accepted the proof and they promised me they will collect the early cancellation fees and they will refund me after 1 month . However, 3 months have passed...
Hello I placed a order to increase my speed to M350 on the 14th May - I had an email confirmation of the increase and a activation date of the 17th May, however there has been no speed increase.I've rebooted a few time since 17th - but it's still on ...
Hi,I'm new to the forum and I would like an advise. My broad band was.due to be installed on 15/02/2024 and today is still not installed, I payed £475 in renting internet. I would like to cancel the contract with Virgin Media and for them to pay the ...
I have broadband with Virgin and I've been very happy with it up until now. I am now constantly receiving sales calls asking me to take up TV and phone services, neither of which I want. Despite that I am receiving 'order documents' and 'contract sum...
Hi,I have received 2 pdf documents of the contract but the account number and area code have a - next to them. I can only see the order reference and the contract summary sheet number. Since I don’t have the account number I cannot get through to an ...
Can’t seem to change my contact telephone number using the app or on the web MyVirginMedia I open account details click edit on the phone number input the correct number press save and just get a message saying sorry the changes you made were not sav...
I ordered mixit tv package onto my existing broadband/ phone package Saturday morning but when i check my orders on Virgin media site it says i have no open orders
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