Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Good morningI've recently sold my flat and moved back in with family temporarily whilst I look for a new house.As part of the moving process I rang Virgin Media to cancel my account. Got through to a friendly British fellow. As I was in contract at t...
I recently cancelled my contract (internet+phone) due to the price, but I then received an email with a decent offer to ask me to stay. I signed up and received an email confirming my order, but haven't had anything else. The confirmation on the webp...
Hi there, I'm trying to review an email sent to me about recontracting my Virgin Media Cable. However, I'm unable to follow up on it as I've forgotten my password and I'm not able to reset my password using your system. Every single password I type, ...
Received an e mail that as my contract was nearly up (July 2024) there is a special offer to re contract for 18 months at a ‘special’ price. Checked it out and as it was 20% more expensive than current package, and did not include TNT sports, decided...
I renewed my contract on the 26 March and it's still not on my account. Customer service web chat was an absolute waste of time , I have a contract for £68 for 18 months but nothing showing on my account . And when contacting customer support all th...
A few days ago while browsing the homepage on my Virgin Media tv I just clicked on Apps and wondered about the Netflix as I'd left them 6 months ago due to increasing prices.I landed on their page and I then went back to the homepage.I NEVER joined t...
Hi. I moved house over 2 months ago. When I moved house my Netflix was removed from my bundle. Unfortunately I can't access it now more. I've spoken to virgin and they said it will be sorted in 10 days. Nothing happened. Spoke again they said another...
Hi AllMy latest bill upcoming bill is incorrect. I took out a new contract on Thursday 15 February 24 online as I was i was offered a new deal and got the confirmation via email stating the following: Order Date:Thursday 15 February 24Main services:...
I entered into a new agreement on 21st March after talking with one of your advisors on web chat. The initial monthly cost was agreed for Volt Gig1 Broadband, I received the email with the subject of "Virgin Media Order Documents" with the attached ...
Hi, I recently agreed to join Virgin Media for broadband only, great deal for 18 months. I am having serious doubts on whether to go through with installation as the pre installation happened the day after I agreed to the contract without any notific...
