Managing Your Account - Cable - Page 19

Paperless billing

I have been trying to switch to paperless billing. Options don’t work. Can you help?

Online renewal not applied - bill has gone up x3

Hi all, I've seen several people reporting similar things, hoping someone can help.My current contract is ending soon, and on the 18th of November I signed into my Virgin account to found a renewal for a further 18 months at my current price which I ...

meant to be 0 for three months but trying to say it wasn't selected?

we bought the 250mb fibre option that was 0 for three months then 25.99 thereafter according to live chat this offer wasn't selected, spite it was the deal going on and is still going on? did I do something wrong, or they trying a fast one, we're new...

You didn’t notify and cancel my current provider

Signed up again with yourselves on 15th November via your website, and ticked the box and filled in the details to permit you to contact my current provider (TalkTalk) and cancel their services. My TT contract ends on 13th Dec, so I had just entered ...

Paper Billing

Hi, I seem to be the latest customer / victim of the stop charging me paper billing I didn't opt into. The advise on here doesn't match the interface of the website for me so can we please cut to the chase and you send me a private message so you can...

Did not get the Disney+ activation link

Hello,I have recently subscribed to Broadband package and received an email that mentions "To get set up and start streaming, head over to your My Virgin Media account. Then, select Activate Disney+ and follow the on-screen steps", however I couldn't...

it said in green "credit check complete" does that mean that i have been accepted?

Hi,just joined online for the Gig1 package inc tv and it said in green "credit check complete" does that mean that i have been accepted?Ive had email documents come through, but it doesnt have an account number on itIt says my order is getting ready ...

4 months waiting for the remaining credit to be refunded

I closed my contract with VM back in June since I left the UK. I had about 100 quid worth of credit on the account and it still wasn't refunded. Called them a few months ago, they told me that they send a cheque to my home address (when I told them I...

Resolved! Contract has 3 months to run. I have been offered a renewal.

My contract has 3 months to run. I have been offered a renewal for 18 months. Would the renewal start now or when current contract ends

Has my order gone through or not?

Hi All.I tried to move my broadband to Virgin media this afternoon. At the same time I tried to move my landline provider and also added an option for an O2 sim card.After entering my name, address, bank details, PAC for my current mobile number etc....

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