Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I have an engineers visit booked for Friday 9th June. Can you let me know how I can cancel this please.Thank you
I just transitioned last week from Virgin Mobile to O2 and they added the Volt benefits on both packages.I just wonder why my account on Virgin Media now says "We've noticed you have left your O2 contract"?
I have left VM start of May. I returned all Kit and have acknowledgement of this. I was told I am owed £15 credit and have a bill 9 May that reflects that.I still don't have that £15 credited to me.For me this is the last final insult from VM after a...
Hi,After receiving notification of the price rise a few months ago I agreed a new deal of £31.40/month until the end of my current contract, as shown here:However I have just received this month's bill and the price is showing as £38.40, as the "bund...
I'm now months out of contract & have just found out I am being moved to a place where there is no possibility of a physical connection with Virgin.I have exhausting breathing & speech issues, how can I cancel my internet connection without suffering...
Nearly 9 months and four or five visits have failed to install my broadband order. This is despite being told at the order point, all those months ago that all the necessary connections were in place. Over the visits I've been told they cant install ...
Hi Team,I'm currently on a fixed broadband deal of £35 P/M fixed until 1st August 2023, but I've just had an email saying this month's bill is going to be £42.I know I'm going to have to renegotiate my deal with the call centre once my current contra...
As many other posts have described, I cannot register as when I enter a password it is not accepted (See below).Is there a solution?PH
Hi All, I recently renewed my contract with Virgin and it comes with Netflix. Its been about 2 weeks now and I still haven't received anything on how to activate my subscription via Virgin.Can anyone help me figure what to do?
Hi, I contacted VM via phone about my brown box outside as the front has fallen off in a storm. They said someone would come out to fix it however no one ever showed up and this was back at the beginning of the year. id like this sorted and if someon...
