Hi I need to extend my virgin media cancellation date as my new provider date has been delayed Please reach out..I don't want a new contract just extend the end date
Be careful people! On 27/4 we took advantage of the offer virgin were offering, either a Nintendo switch or £200 added to our account. We opted for the latter… after one month we rang up to ask why our account hadn’t been credited, we were told to wa...
I have recently been sent my first Virgin Media bill after joining as a new customer in June.My installation was delayed by 6 full days due to a local cabinet issue, which according to Ofcom means £5.25 compensation. My service was then installed on ...
Hi, I’ve made an order for wifi to be installed on Friday the 19th. I’ve not had an order confirmation, I can see that my order has been accepted but no account has been created either. I only got an email about pre contract documents. No payment has...
I am due to disconnect on 20/05/2024 I spoke to Virgin Media about the early disconnection fee. They said as I am moving to an area they cannot supply, I won't need to pay the EDF. Part of the message added below. I have since sent them a water bill,...
Hi, I am moving home soon and will be transferring my VM account to the new address.Does anyone know what information or documentation VM require to do this, or is it simply stating new address and move date after confirming services available?
Hi,I installed my virgin media box and broadband has been up and running since 1st July- I also received a text from Virgin media to confirm this. But, when I tried to make an account to view bills/ payments I couldn’t since I don’t have an account n...
Hi as a result of an installation delay, the VM client team told me that my account "the account is credited by 115pounds which will be adjusted on your future bills ."I can't see any credit in my account, could you please let me known in which optio...
Virgin pricing is screwy. My contract went up from £80 to £118 a month so it was time to negotiate. Online, they offered me a deal of £94. I wanted to upgrade to 1gig broadband as I’m sick of the old Hub3 being useless. I phoned them up and was offer...
