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Forum Posts

Incorrect billing ... AGAIN

Good afternoon,Unfortunately it's becoming a bit of a chore having to constantly contact VM CS in regards to my Package billing. I have just received this month's bill and for the umpteenth time is incorrect. I would have thought that after going thr...

JC6310 by Joining in
  • 111 Views
  • 1 replies
  • 0 kudos

Existing account at my new property

I've now twice ordered online to get broadband and tv. I've chosen an installation date and agreed the pre contract documents.I then receive an email saying " taken a look at your order and we've noticed that there is already a Virgin Media account a...

New pakage- over charged no pods

Hi I re contracted a couple of weeks ago yo 350 broadband pakage. I and so got the free WiFi pods. Shouls have be £44 The pod haven't ben delivered. In and I was charge £66 for my recent bill.  I tryed online chat but no luck Please can you correct m...

EmmaO by On our wavelength
  • 184 Views
  • 6 replies
  • 0 kudos

historic account - no way to pay bill ?

I was previously a Virgin media customer.  I cancelled my services as moved address and send the tech back.  I was suprised that when I checked my Credit file account this week that there was an outstanding amount showing on my bill – it is showing f...

Alison18 by Joining in
  • 406 Views
  • 3 replies
  • 0 kudos

Cancelling engineer visit

My virgin broadband down yesterday after doing the checks on the virgin website it said I needed an engineer visit so I booked one.Today my service is back up so I went to cancel the visit, I've just used two hours of my time trying to do this online...

Wifi Disconnected

Due to insufficient funds my direct debit was declined for my WiFi bill. Was a simple mistake and soon as I realised (same day it declined) I paid the bill . This was as my WiFi had disconnected and as a Uni student I was working on my dissertation a...