Managing Your Account - Cable
Please remember to keep your personal information private
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Resolved! VM Account saysI've left O2?

I just transitioned last week from Virgin Mobile to O2 and they added the Volt benefits on both packages.I just wonder why my account on Virgin Media now says "We've noticed you have left your O2 contract"?

Screenshot 2023-05-29 at 18.12.47.png

Resolved! Bill credit after leaving VM

I have left VM start of May. I returned all Kit and have acknowledgement of this. I was told I am owed £15 credit and have a bill 9 May that reflects that.I still don't have that £15 credited to me.For me this is the last final insult from VM after a...

Ayesha11 by Tuning in
  • 4 replies
  • 0 kudos


Hi,After receiving notification of the price rise a few months ago I agreed a new deal of £31.40/month until the end of my current contract, as shown here:However I have just received this month's bill and the price is showing as £38.40, as the "bund...

VM3140.jpg VM3840.jpg
cje85 by Trouble shooter
  • 7 replies
  • 0 kudos

I'm out of Contract & forced to Cancel

I'm now months out of contract & have just found out I am being moved to a place where there is no possibility of a physical connection with Virgin.I have exhausting breathing & speech issues, how can I cancel my internet connection without suffering...

cree69 by Tuning in
  • 6 replies
  • 0 kudos

Repair brown box

Hi, I contacted VM via phone about my brown box outside as the front has fallen off in a storm. They said someone would come out to fix it however no one ever showed up and this was back at the beginning of the year. id like this sorted and if someon...