Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hello,We have just renewed our services and we are moving home in ~April 24. The developer of the new house has said VM will be available and we have seen the brown boxes on the outside of the current houses on the estate. That said, when we put in a...
My while virgin is down, no TV WiFi or phone. Had a technician booked for today and they've NOT showed up no phone call or email, just been sat waiting for nothing!!
Hi, I have been getting a login Failed error FSB50Since Friday I am now unable to login to my virgin media I am not able tow view my emails through webmail or Outlook. Outlook is requesting a password which I cant reset because I cant login.I am sick...
I have been with Virgin on a package paying £42.50 per month for a good few months now.I moved last month and was told by Virgin that my package and bill would remain the same in my new property, save for a one-off moving admin fee which I was happy ...
Your company has messed up a few times now and I'm a little more than frustrated with it.I only joined in November for the Fibre Broadband and TV package.Firstly, I did not like how I was rudely addressed by one of the Indian people on the phone earl...
I would like to change my package and I keep getting call from virgin media to assist me.In every phone cal I receive I’ve been advised to take up O2 sim so that I can add sky sports and remove sky cinema.my contract expires in June.is it better to w...
Hoping for some help, as part of my new package I had Netflix included, it turns out for the last 6 months I’ve still been paying for my old Netflix account. I’ve now cancelled the separate account I paid for , but I can’t now create the virgin medi...
I wanted to connect virgin media internet before, but I had to cancel it because there was no infrastructure on my street. An account was created, I registered with my e-mail address. Then I had to cancel the virgin media connection. Now I am connect...
Same boat here. Contract started 13th December after a house move as previous contract was "ended" in November but a delay on the install meant I had to pay Netflix one month. No activation links sent or anything on the my account page so on the 25th...
