Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsNetflix Hi I am trying to get the free Netflix that is available with my package bigger combo bundle but when I log into Netflix it asks to choose a plan and it says my account will be billed at £5.99 Renewal, renewal I went on the app, and saw that I had been offered a good renewal deal. I accepted and got the contract through soon after. Then, I kept getting further renewal offers, so I contacted the chat sectio...Delay in Refund of Credit Balance After Account Closure Dear Virgin Media Customer Care, I disconnected my Virgin Media services and returned all equipment, which your team has confirmed as received. My final bill shows a £42 credit balance, but I have n...Unable to view offers Why, does my account via a browser and the VM app never show any of my offers / upgrades / packages. Whenever I try to look, all I get forwarded too is the 'Looking to upgrade' start a chat here. Sic...Can't link accounts Virgin Media has a typo in my email Hi there I'm a long term customer that has been unable to login to their Virgin Media account for months and I am constantly hitting a brick wall in trying to get it sorted. It seems the way to log...Still no Free Gift Hi could anyone help me with talking to somebody about my free gift tv, it’s getting ridiculous now, no contact from virgin when I’ve contacted customer services, and also filed a complaint with no r...CA2004 code since engineer visit Broadband has been intermittent at best for weeks, possibly a month, TV channels had been working fine. Then out of the blue an engineer knocked on saying our property was knocking everyone else’s s...Issue with payment Trying to pay a bill for my broadband but my card changed so I’ve put in a new card, when going through the process it needs to go back to my bank to verify, but the box on your website/app isn’t big...Netflix Activation Hi Everyone, I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media. On Sunday I spoke with Virgi...SolvedElderly mother put on new contract without her consent - is this legal? My 85 year old mum rang Virgin/150 as her TV service wasn't working. After arranging an engineer visit, the customer service agent told her she was out of contract and tried to get her to sign up t...
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