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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Login Failed Error Code: FSB50

Hi, I have been getting a login Failed error FSB50Since Friday I am now unable to login to my virgin media I am not able tow view my emails through webmail or Outlook. Outlook is requesting a password which I cant reset because I cant login.I am sick...

Useless and Rude

Your company has messed up a few times now and I'm a little more than frustrated with it.I only joined in November for the Fibre Broadband and TV package.Firstly, I did not like how I was rudely addressed by one of the Indian people on the phone earl...


I would like to change my package and I keep getting call from virgin media to assist me.In every phone cal I receive I’ve been advised to take up O2 sim so that I can add sky sports and remove sky contract expires in it better to w...

Rj4 by Tuning in
  • 1 replies
  • 0 kudos

Netflix account creation

Hoping for some help, as part of my new package I had Netflix included, it turns out for the last 6 months I’ve still been paying for my old Netflix account.  I’ve now cancelled the separate account I paid for , but I can’t now create the virgin medi...

Netflix Activation link not sent

Same boat here. Contract started 13th December after a house move as previous contract was "ended" in November but a delay on the install meant I had to pay Netflix one month. No activation links sent or anything on the my account page so on the 25th...

Netflix Activation link

Hi, I am a new customer to virgin TV and I must say I am receiving some very poor customer service. within my package I have Netflix included however no one from virgin has sent me an activation link I have chased this 4 times now, and all I get is "...