I've been at loggerheads with VM since January when I wrote to cancel my services- they NEVER replied! I have now written 4 letters, emailed, web chatted you name it, I've tried but got absolutely nowhere. somehow they cancelled my landline but not t...
So got an automated retentions offer in email, for some odd reason VM dont want to tell me the price in the email.I click the link in the email a, and I get a "this page does not exist error"The email also says if I login to my virgin media I can see...
My current package is increasing from next month. However, I'm told i can not downgrade nor can I cancel without paying £600+ because my current package doesn't end till 2025. There is nothing anyone can do and I would be told the same by a manage...
My contract is up in April so its important I can get this fixed.I recently lost access to the email address I originally signed up to Virgin Media with. I have attempted to send a change of details form and received a positive response saying they h...
When I log in my online account it shows my old address and old account number. How do the new details migrate over
I've not been able to access my account, I've had nothing but problems since my order on 25/01/24. I registered for an account prior to installation as advised on my new contract info, I was unable to verify my email, contacted Virgin several times,...
I cancelled my Virgin media broadband last month by registered letter to their address Sunderland SR43 4AA, giving 30 days notice. But Virgin will not accept that I have left and are still trying to charge me.I made a complaint and got an incoherent ...
as a customer of 20+years I am suddenly being charged for unwanted paper bills. I have been on e-billing for as long as I can remember. There seems no way of signing up to e-billing (again), searching these forums there didn't seem to be any answer...
how soon is too soon to request a new 18 month contract at same price as a new customer without leaving?
Due to obscene price increases, I've been desperately trying to cancel my account via your phone lines. Despite endless hours lost yesterday and today being passed from pillar to post and having to listen to VM's horrendous background 'music' - all i...
