VAT Receipt
Hi, could somebody at VM please contact me to discuss setting up my bills to show the VAT.Thanks
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No confirmation email
Hi, I signed up the other day (22/05) and got my pre contract document however, I never received a confirmation email. Please can you help me out as I need to know when my wifi box will be delivered and be able to log into my account to see payments ...
updating email password linked to an account
Hi,My parents are both unable to take care of their own finances any longer and we have power of attorney. We have the email address and all the account information for their Virgin Media account.We are unable to log into the email account or the VM...
Virgin Media want to change my package mid contract
Hello, I keep getting phone calls from Virgin media that I think is all about getting me to change from Maxit tv to another package. I have problems in understanding the callers as they talk so fast and I only catch about one word in three. I current...
Paper bills
Am I able to switch to paper bills? Does anyone know how? I need this for benefits applications as they do not accept print-outs of pdfs.many thanksLloyd
Total failure to link VM & Netflix accounts
I'm not sure if this is the right message board but here we go... Until I recently started a new contract I paid for my Netflix Standard subscription separately. The new package includes Netflix Standard.On the day it arrived, I went through the ste...
Re: Cheque refund not receive - 5 months and counting
Hi, I agree with you it's such shambles, if that was us now that had an outstanding bill, they would be chasing for their money or suspend our services.I've been waiting since September 2023 and still waiting. My compensation due, is for loss of serv...
Online renewal NOT worked - help needed
I received an email to renew my virgin media contract and did so, received an email saying it would be processed and set up my 20th May, however it is still showing as my old contract and not the new deal I signed up to and today it is the 23rd May, ...
You can't use that password
Hi I'm a new customer and I have been trying to create an account with you for well over a week now and everytime I get to the point of choosing a password it just keeps saying that I can't use this password. I have now tried well over 50 passwords a...
Resolved! downgrade
i need to downgrade as my partner`s job has finished
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