Verification email
Unable to register my online account, it says to click verification email but have not received one. Resend prompt seems to do nothing have also tried resetting password but no luck
Forum Posts
No netflix activation, support not able to help
HiStarted a new contract about 4 weeks ago and have never received a netflix activation email. There is no netflix section in my member area on the virgin media portal. I contacted support via WhatsApp and they raised a ticket and told me to wait 3 d...
Resolved! Manual payments
Can I make manual payments instead of DD pay over the phone
Resolved! Can't view bills online
For 4 or 5 days now I have been unable to view my bills online. When I try to, the page shows the following message."Oops! You’ve caught us hard at work.We’re sorry this part of the site isn't available at the moment, everything will be back to norm...
Area references code
Hi I’m trying to register and I’m being asked for area reference number. My post code is T23H2F8Cork Ireland thanksEileen
Virgin wants to fleece me.
Just wanted to find out how have you dealt with Virgin when your contract is up? My contract run out. It was £40 per month and now it's going to £62. Called up Virgin customer service and the best they can give me is £49 for the same m500 service.. L...
Account Suspended
I had my account suspended out of the blue yesterday afternoon. My account information stated this was for none payment but upon checking my account and bank account I am up to date, as all direct debits have been taken. I have now spoke to three dif...
Help ! Disconnected
like Kellyf18 on 7-3-24 I too have left virgin after 25 years of subscribing! I also have been disconnected even though I have another month to run ???
Cancelling contract
My partner tried calling Virgin to cancel our contract the virgin agent couldn’t get through to the cancellation dept promising to call back no call back and we found out without our consent they had increased our monthly payment just a delaying ta...
Moved House - New Contract?
I'm sending this message after a call that lasted for 1 hour and 32 minutes earlier today and got me nowhere.I renewed with Virgin in December '22 for 18 months and then moved house in April '23. Imagine my surprise today when I saw my upcoming bill ...
