Managing Your Account - Cable
Please remember to keep your personal information private
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

constant spinner on my account

Hello, When I try and sign in to my account I get a virgin media logo spinning over a greyed out page. In the webdev consol it suggests a 500 on validating account something. Could someone look into why I can't access this please? Thank you.

daubers by Joining in
  • 4 replies
  • 0 kudos

Cold call Gigabit upgrade offer

I received a call from VM out of the blue offering me an upgrade in recognition of my loyalty.  The lady on the phone reeled off a whole list of items that would be included in the offer, if I took out an new 18 month contract for an additional £8/pe...

rem001 by On our wavelength
  • 14 replies
  • 0 kudos


How do I get it across that I do not need the Paper Bill? I have been charged £1.75 for the past 6 months approx for a paper bill. My preferences are updated on my account. I have spoken to customer service representatives and even raised a complaint...

Unable to downgrade packages? Why?

Trying to keep this as simple as possible. I currently have a package £80 a month (out of contract), I get M350, basic TV and telephone.I don’t use the TV and want to remove both it and the telephone from the package.I noticed Virgin are selling a br...