Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hello, When I try and sign in to my account I get a virgin media logo spinning over a greyed out page. In the webdev consol it suggests a 500 on validating account something. Could someone look into why I can't access this please? Thank you.
I received a call from VM out of the blue offering me an upgrade in recognition of my loyalty. The lady on the phone reeled off a whole list of items that would be included in the offer, if I took out an new 18 month contract for an additional £8/pe...
Hey, I'm going to be splitting my time between 2 properties and wondered if there was an easy way to run 2 accounts side by side. TIA
I am moving to a new address. I have been using Virgin media for the last 12 months with no problems. I use to call to virgin media services whenever I needed something and had no problems contacting support. For the last 2 days I spent staring at my...
Hello, I have attempted to switch to ebilling multiple times now and it still isn’t working. Any help would be greatly appreciated! Thank you!
How do I get it across that I do not need the Paper Bill? I have been charged £1.75 for the past 6 months approx for a paper bill. My preferences are updated on my account. I have spoken to customer service representatives and even raised a complaint...
Hi there. Opted for uhd upgrade on sky sports two weeks ago and it hasn’t happened yet. How long does it usually take. I’ve had the, ‘we have you order’ email but that was days ago.
Hi all,I am reposting this as I did get a reply to the precious message, but it was only an apology for the recent email troubles, which isn't the issue I've been experiencing. For clarification, I can access my emails (with my secondary, non-virgin ...
Trying to keep this as simple as possible. I currently have a package £80 a month (out of contract), I get M350, basic TV and telephone.I don’t use the TV and want to remove both it and the telephone from the package.I noticed Virgin are selling a br...
