Does anyone know if it’s possible to extend my cancellation by one week ? I am leaving VM after 18 years as they have been unable to sort out overcharging on my account for the last six months , but I will be without broadband & TV for a week while I...
Hi just had the good people at VM call me to give me a new deal. All with boosted broadband and an O2 sim. However on the phone I was quoted 69.50 for the price of the VM contract. But I received two text shortly after the call asking me to confirm ...
Hi VM,Unable to access online account due to email address not being recognised but not convinced online access was ever created.Sign-In: Forgotten email or password route doesn’t work.Register Account: entered DOB, account and area info and a screen...
Hi, I'm having this problem, still waiting for welcome e mail, need account number and area ref, thanks
Hello, I’ve realised that when I arranged for a house move with Virgin that I’ve been put onto a new 18 month contract without requesting for this. I arranged for the move last November and will have expected to complete my current 18 month contract ...
How do I arrange for a courier collection for a hub which was delivered today but is not part of my contract?
Hi,A deal was agreed on my package with your colleague Steven_L earlier this year. I am extremely disappointed to keep being regularly overcharged on the agreed deal. I have been significant overcharged on my latest bill, and I would like this to be ...
Hi,A constant discussion point raised in this forum is contract renewal. Various posts mention the difficulty of renewing a contract with various combinations of broadband speed and TV packages, sim charges from o2, landline costs and combinations o...
I signed up for Virgin as I had heard great things about the speed. Firstly when I signed up, a stream box was automatically added to my bill. I did not want this. I tired to look for a tick box to get rid of it but there was nothing. The Stream Box ...
Dear Virgin Media Customer Service, I am writing to express my extreme dissatisfaction with the service I have received since creating an account with Virgin Media two months ago. When I initially signed up, I explicitly requested a rolling monthly c...
