How can I get some e-mail confirmation of cancellation of my online order [MOD EDIT: Removed]??? I created the order online on 8/8/24 and then my existing provider gave me an improved deal so I went to cancel my order with Virgin. To say that was dif...
Hi, I want to cancel the contract within the cooling off period. What's the notice I need to give to Virgin? Is it still 30 days as in section N of T&Cs? I've found a much better deal with Virgin online and it's only available for the next week or so...
Quite sad that I have had to give notice for cancellation after almost 25 years a customer. I was out of contract a few months ago but my loyalty discounts run out next month, I have been on WhatsApp chat this morning happy to sign up on similar term...
Guys,I hope this finds everyone well. it’s that time of year again. contract renewal!8 phone calls in 2 days just to get a uk call centre, then basically told by the advisor “the company isn’t t really interested in a renewal”the last advisor who sig...
i lost my email with my account number on it and can’t set up the online app, how can i get my account number again ?
Hi, I need to register for My virgin app but have no account number or area code. Had no welcome email so what can I do?
Is there any way I could find out what my early termination charge would be? as I'd like to see if it'd be viable.
My bill goes up September 9th my August invoice shows this higher amount, if I give 30 days notice on 9th August, will I get some of august bill refunded as don't have contract in SeptemberThanks
my contract ends 7th September 2024, can I give 30 days notice on the 7th August to cancel my contract Your message system doesn't work, it just shows a QR code symbol so how do I give notice without waiting hours in the phoneThanks
I,ve been a Virgin customer for over 20 years and have just received an email offering me the chance to "Claim your exclusive offer" to renew my contract and lock in a new fixed price.All looked good until I got to the very end of the email which sai...
