Cancelled my VM services and need to return Tivo and cable modem.The box I've been sent can barely get one or the other box in along with all the cabling!Should I expect another box or are VM expecting me to a) perform miracles or b) smash it all up ...
I received an email from VM saying my account will be up for renewal in 12 December 2024 and offering me a new contract. On the new contract date my account will still be £560.30 in credit. I rang VM and ask them if I accept the new 18 month contract...
Hi. I can't change my contact number either. It's not coming back with an error, however, no matter how many times I change it, after refreshing or logging out and back in, it still shows the old number. I've cleared my cache, cookies, etc, I tried 4...
Hello,Can I request for a colleague to message me directly as soon as possible to discuss a query please?Thanks
Hi,I have just moved house (28 June) and had to give an address to move the Broadband services to once I left the old property, so I gave my temporary address with the idea to supply the final address once sorted, with the install not due till 28th A...
same issue for me. if I change the number & click save, it says " contact phone number saved " at the top of the screen, but then returning to the page later it still shows the old number... similarly with the marketing preferences, i am opted in (t...
I just signed up with Virgin yesterday, installation due next month. On the website, it said new customers could opt for a new TV or £200 credit, I went for the credit. The salesperson said there would be a further £35 credit as well. On the contract...
I'll be staying at a friends house and I was just wondering if anyone knows how cancellations works for evictions, I can't seem to find if the cancellation fee is waived with evictions. If I have to pay a cancellation fee would it be possible to keep...
i need to get into my account to request to cancel my broadband as i am leaving my house. It wont let me log in to my account as it says to verify (i dont have an email of this) and i tried to call and i need a memorable word which i have no idea wha...
On Tuesday I was told on the phone by VM that 02 shops will accept my VM router to return back to them.The two shops I’ve been to today know nothing about this option.Was I given rubbish advice?
