Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21431 Views
  • 32 replies
  • 7 kudos

No welcome email or bill

Hi, two months ago we ordered a wifi box hub 3. We have received it and it has been set up and working perfectly. Thought the two months I have tried several times to log into my account and contact help services but I can’t o neither since I never r...

Ultimate Volt bundle query

After some advice. I currently pay £85 for 1gb ultimate Volt bundle and it expires in February, going up to £157. I watch a handful of programs (mostly sport) and don't use the broadband to full capacity but do use the 2 boxes for TV upstairs and dow...

n1eder by Joining in
  • 192 Views
  • 1 replies
  • 0 kudos

Resolved! Virgin Media Policies Make No Sense!

Today I am left confused and quite frankly astounded by Virgin Media's total madness...For some context I want to provide some history regarding my Virgin Media account;- We used to have Virgin Media at our previous property (18+ months ago) and had ...

robputt by On our wavelength
  • 536 Views
  • 5 replies
  • 0 kudos

Address in not showing up for connection

Hi Team, We are considering Virgin Media for fibre broadband connection, but my address is not showing up in virgin media site but it is showing nearby addresses. Virgin media cable connection is available outside of our house.Could you please help u...

Rohit22 by Just joined
  • 102 Views
  • 0 replies
  • 0 kudos

How to contact Virgin???

Can somebody PLEASE tell me how to get in touch with Virgin?  I've got a problem with my latest bill and can find NO WAY of contacting these people without going to an O2 shop, which I can't do since I'm disabled.  There is no 'phone number listed an...

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Resolved! I wish to register LPA

I have an access code to register a Lasting Power of Attorney for a person's account account. Where should I send the code in order for Virgin to view the LPA and allow me to manage the account?

Gary26 by Joining in
  • 325 Views
  • 2 replies
  • 0 kudos

Appalling customer service

Has anyone had ANY joy getting their issues resolved ?  I have had an ongoing charge on my account since June. Promises to refund and remove from my account never happened which has resulted in me terminating my contract.   There are various other is...