VM Store Purchasing
Hi,I was going to order the film twisters from the VM store and just wondering why you can’t add it to your virgin bill instead of paying separately?
Forum Posts
Recontracting via online link.
Hello there was just wondering if someone could give me about of help.I recently followed a link to recontract with virgin by email. I received my pre contract documents straight away and my order summary does this mean everythings gone through or do...
Switch to ebilling
Can someone help me with switching to Ebilling please? The current guide on how to switch does not work and none of the settings provide the ability to switch
Disconnection Fee
I have an 18 month Broadband/Landline/TV contact which still has about 10 months to go. I would like to ditch the TV and landline altogether and just keep the broadband. Can anyone advise me as to how disconnection fee I would have to pay in thes...
ebilling
Can someone please help me set up ebilling as I cannot do it from my account setting?
Virgin media 1gig deal - legit or scam?
Our 1gig broadband promo offer has come to an end and going up from £26 to £75.I spoke to virgin and the best they were able to offer was £46/month. I told them to terminate the service.I searched virgin media deals on Facebook and came across a post...
Regulators don't care - what to do?
There used to be a time when a complaint affected a company. These days, regulators just ignore the fact that companies like Virgin are **bleep** people through unclear, confusing or hidden costs and t&cs that they have written so long, they know no...
Resolved! Final Bill when I'm still with VM
Hi, I have had an absolute nightmare dealing with VM during my moving process.I had a new account set up without even being told whe I moved out as I was told all I need to do is have the router set up at new address.I had receilved an email for an ...
Early Disconnection Fee payment
I am confused by the FAQ answers on the website regarding early disconnection fees when moving homes.We will have to move home before the end of the minimum period of the M125 Fibre broadband-only deal (24 months). We cannot check if the next address...
New customer errors
Hi all I've just joined VM via telephone, and have noticed on the contract the agent has miss spelt my last name putting it down as Howell instead of Cowell. I was also told that they would send out an engineer the day after my equipment was delivere...
