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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21281 Views
  • 30 replies
  • 7 kudos

Payment Issue - amount mismatch

I've been in touch with Virgin many times over the last month trying to fix a contract expiry / discount mismatch. Last month I spoke to a member of customer retention (3rd attempt of getting fixed after unfulfilled agreements) who offered to have th...

No confirmation of cancellation

After a lot of messing around I decided to cancel my upcoming contract before installation, and so i spent hours on the phone and after multiple hangups by customer service and the pre-installation and delivery team, somebody finally said they would ...

Dju79 by Joining in
  • 155 Views
  • 1 replies
  • 0 kudos

Get bills older than 12 months

Hi,I need bills older than 12 months for tax returns.I was told on the phone with an agent that I would need to go through a solicitor to get these. But after searching, I can see a thread here where the customer was told they could get bills from ou...

jimanu by Joining in
  • 157 Views
  • 2 replies
  • 0 kudos

Complaints procedure

Hi,I have 2 outstanding complaints with VM. I’ve been trying for several weeks to get this sorted. One is for myself and one is for the landlord of our home whose property was damaged during the installation. Can someone please tell me how I go about...

DBrown15 by Joining in
  • 221 Views
  • 3 replies
  • 1 kudos

Botched install £25 to fix

Already posted about the install mess, search "Shabby Install" for the info. Got an engineer back to fix it and put it the way it should have been in the first place, and what do I find on my first bill invoice? A £25 call out charge. Already phoned ...

Derek50 by Tuning in
  • 384 Views
  • 6 replies
  • 0 kudos