Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent Discussionsunable to log in to my vm account I had reason to log in to my account last weekend while reporting a broadband fault , but couldnt do so.My VM site just tells me the password is incorrect . This was supposedly also logged as a fault...Email I have an ongoing complaint. I received an email from the Resolutions Team. The email is "ResolutionsTeam@virginmedia.co.uk" Can anyone tell me if that email accepts incoming emails as I have re...Wrong account number in MVM Hi there. I moved to my first house almost 2 years ago and setup Virgin Media in my new home as had great experience with the service when living with my parents. I always get my bill emailed over wi...Cannot redeem my free netflix Hey guys, been having this problem where I cannot redeem my free Netflix saying there is an “error” whenever I try to click to activate it. Hope someone knows a solution. Netflix on Virgin is has been hacked by Spanish family I get my Netflix via Virgin app on my TV360 box as well as able to view it on my phone, tablet and laptop but yesterday when I went into it the profiles were for a Spanish family and they run a Pin b...Broken brown box Customer service phone number is appalling, it’s utterly impossible to get anywhere with it. Can anyone advise re how to get Virgin to sort replacement covers for external wall brown boxes, and rat...Password resetting Does anyone know how to reset their Virgin Media password. The one I used for years suddenly stopped working and I can only get into my account by using the Forgotten Password Link. This allows me to...VM/O2 account locked My account has been locked since the 3rd December 2025, I have phoned O2 and VM several times, and still nothing has been sorted. Can someone help and get my account unlocked? It was VM that locked ...Contract includes Netflix but it's not been set up I have an existing Netflix account but this was not linked when I signed in with the verification link. I have spoken to 3 different agents regarding this and each one has assured me that they have r...You have asked me to return TiVo Box I've not had for years Virgin Media: TiVo® service I've been asked to return a set top box and I've not used it for years because we only use the broadband. I was under the impression it was recycled/collected years ago...
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