I joined VM on Wednesday 29th June 2022 for a 18 month contracr for £24/month which was suposed to end on 28th December 2023. In midle of 2023 I moved my house. Before moving I checked online if VM was available at my future new location and it was. ...
Hi Steven,A similar thing has happened to me. I received my final bill/closing bill amount online and as im closing my broadband/leaving virgin media. As the requested amount had not been taken by direct debit for quite a while i paid the full amou...
I've asked to leave given the proposed price increases but have been told I have to leave it until 30 days to go and then ring back again....Has anyone been able to set to leave before the 30 day minimum notice period?My contract still has nearly 2 m...
When I signed up I received a £75 credit as part of the deal. This was acknowledged on my first bill in December but has since disappeared and my payments are the full amount. Please explain when that credit gets used?
I ordered a broadband on Monday. Immediately afterwards, I received a confirmation and precontract documents e-mail stating that delivery would be on Thursday. When it didn't arrive until Thursday 17:30, I first wrote on chat but they couldn't help, ...
To Virgin MediaIt is 2024, how is Sky Sports HD not standard. HD has been around for well over 15 years. Also considering that UHD is now available, so is it extra to take HD and then extra again to take UHD or can you just take the UHD?Why is it sti...
Since November 2023 I have seen a £17.99 netflix charge on my virgin bill. I called in November as I paid separately for Netflix direct with them and not through virgin. A credit was applied and I was told the only way to stop this was to cancel my N...
Hi. I am struggling with my online account and cannot set it up as my gmail had a typo when they set it up. Can i have this changed please?
I posted my return kit with the Router on 7th Feb 2024. The last activity on Yodel's track page is on 8th Feb. And now I'm charged £40 for not returning the kit. Upon asking VM customer care, they ask me to contact Yodel. Because it's a return kit, s...
I am trying to log into My Virginmedia. I entered my date of birth and answered the security question but it would not accept my password. I followed to link to reset my password but no matter what I enter as a new password it is not accepted. This h...
