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Forum Posts

Resolved! 14 days cooling off question

Hi, I want to cancel the contract within the cooling off period. What's the notice I need to give to Virgin? Is it still 30 days as in section N of T&Cs? I've found a much better deal with Virgin online and it's only available for the next week or so...

Cancelling after almost 25 years, a shame.

Quite sad that I have had to give notice for cancellation after almost 25 years a customer. I was out of contract a few months ago but my loyalty discounts run out next month, I have been on WhatsApp chat this morning happy to sign up on similar term...

wjk45 by On our wavelength
  • 2208 Views
  • 22 replies
  • 1 kudos

Renewal

Guys,I hope this finds everyone well. it’s that time of year again. contract renewal!8 phone calls in 2 days just to get a uk call centre, then basically told by the advisor “the company isn’t t really interested in a renewal”the last advisor who sig...

D_h_c11 by On our wavelength
  • 695 Views
  • 7 replies
  • 0 kudos

refund for bill increase

My bill goes up September 9th my August invoice shows this higher amount, if I give 30 days notice on 9th August, will I get some of august bill refunded as don't have contract in SeptemberThanks

Exclusive Offer ?

I,ve been a Virgin customer for over 20 years and have just received an email offering me the chance to "Claim your exclusive offer" to renew my contract and lock in a new fixed price.All looked good until I got to the very end of the email which sai...

Stevesue by Joining in
  • 500 Views
  • 2 replies
  • 0 kudos
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