Last month I was planning on leaving virgin and gave notice for the 20th June. I was sent a last minute offer that I accepted, so stayed with them on a different package, moving to broadband only, at £25 a month. My TV package was shut down the next ...
Hi, basically I got an email allowing me to renew my contract as it is online. I did it and I got the contract summary through. Virgin say they don’t have it on their system but won’t acknowledge the fact that I can send them the documents to prove I...
Via Whatsapp a few weeks ago I requested my bill to be received via email, but I still keep getting paper bills sent to me.How can I stop the paper bills being sent to me? It is driving me nuts.
I've logged into my account and found Sky Sports UHD for £3.50 a month for 18 months. Does anyone know where to find the terms and conditions on the offer, if you can cancel at any time and when the offer finishes? I had a look last night, but couldn...
Hi, Switched from Sky, always had great customer service but the copper broadband was starting to affect my work. I took out the top package with Virgin including the O2 unlimited everything inc data sim only. My TV package on my contract and the adv...
On the 27th June I received two emails from Virgin Media, one stating that there is a similarpackage to my existing one for £148 instead of my existing package which costs £162.51.We are a couple in our late 70s with a limited income so this would be...
Hi i had 18 months contract with virgin media which was ending on 20th June and I called virgin media last week off May to cancel contract and my bill used to be £40 a month then 18th June virgin media customers service called me and gave me new deal...
Hi,I have been trying to reset my login password for the VM Connect app, every time i choose the reset password option an email is never sent. I have tried several times over the past few days to no avail and have checked my junk email too. Can you h...
Since March this year my 86 year old father has been over charged by over £100 per month due to the incorrect expiry of discounts on his package. Whilst the error has been acknowledged and a rolling credit agreed over whatsapp/webchat nothing was ac...
Hi I signed in to my Netflix app on my Virgin Media box tonight and it is all in Spanish language with a unrecognised email.can someone from the virgin media team contact me please?thanks,Carl
