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VM created a contract, Direct debit and O2 sim account without consent

Joining in

As above,

Outrageous behaviour after I requested cancellation. Speaking with O2 I have had a hard credit search done too?!! 

This affects my credit score and am looking at mortgages in a few months too. I am going to make a complaint and I suspect go to the ombudsman. 

Looking online in my VM account I can see that the dodgy contract was also sent to an email address that is not mine and contains a lot of my personal data too! 

Any advice requested.


Forum Team
Forum Team

Hi @Splangif 👋.

Thanks for your post. Apologies you are facing these issues. Can we ask have you recently changed your package where you may have taken out something called a Volt bundle?

Please let us know. 



The issue was in the morning someone called Nikki decided to put me on a contract, set up a DD, email my contract to a stranger and do a credit check and order me an O2 sim without my consent. I am awaiting a call back from a manager but they haven't bothered as this should have happened yesterday at the latest...


Forum Team (Retired)
Forum Team (Retired)

Hey @Splangif,

 Thanks for coming back to us, I would like to have a look into this for you, in order to do so I will need to confirm some quick information from you in a private message, if you have not used this feature before you can access it via the envelope at the top of your screen.


Joining in

They've done exactly the same to me and trying to get O2 to sort it out has been an absolute nightmare. They even registered it as a new account on my credit file which also hammers your score, and to make matters worse they've since registered me as missing payments when I never received a bill and didn't even know there even was a balance!

Hi MerlinGEH,

A warm welcome and thanks for posting on our community forums. We're sorry to hear what has happened and would like to look into this further for you.

So I can investigate this for you, I will pop you over a private message and take some details from you. Please click on the envelope at the top of the page to accept the chat. 

Kind regards Jodi. 

that is rubbish Merlin isn't it. I had the same too - a hard search and new account without permission. I am going to go to the ombudsman when I find out which one it is. I suspect it may be the financial one as they did the o2 thing to me. 


We truly apologise for this experince @Splangif 

I can see you are in contact with our team in PMs regarding this issue. Please remain in contact there and we will do our best to assist.


Forum Team

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