VM created a contract, Direct debit and O2 sim account without consent

[Splangif]

As above,

Outrageous behaviour after I requested cancellation. Speaking with O2 I have had a hard credit search done too?!! 

This affects my credit score and am looking at mortgages in a few months too. I am going to make a complaint and I suspect go to the ombudsman. 

Looking online in my VM account I can see that the dodgy contract was also sent to an email address that is not mine and contains a lot of my personal data too! 

Any advice requested.

[Sabrina_B]

Hi @Splangif 👋.

Thanks for your post. Apologies you are facing these issues. Can we ask have you recently changed your package where you may have taken out something called a Volt bundle?

Please let us know. 

Sabrina

[Splangif]

Hi,

The issue was in the morning someone called Nikki decided to put me on a contract, set up a DD, email my contract to a stranger and do a credit check and order me an O2 sim without my consent. I am awaiting a call back from a manager but they haven't bothered as this should have happened yesterday at the latest...

[Splangif]

@sabrina_B

[Joseph_B]

Hey @Splangif,

 Thanks for coming back to us, I would like to have a look into this for you, in order to do so I will need to confirm some quick information from you in a private message, if you have not used this feature before you can access it via the envelope at the top of your screen.

joe

[MerlinGEH]

They've done exactly the same to me and trying to get O2 to sort it out has been an absolute nightmare. They even registered it as a new account on my credit file which also hammers your score, and to make matters worse they've since registered me as missing payments when I never received a bill and didn't even know there even was a balance!

[Jodi_S]

Hi MerlinGEH,

A warm welcome and thanks for posting on our community forums. We're sorry to hear what has happened and would like to look into this further for you.

So I can investigate this for you, I will pop you over a private message and take some details from you. Please click on the envelope at the top of the page to accept the chat. 

Kind regards Jodi. 

[Splangif]

that is rubbish Merlin isn't it. I had the same too - a hard search and new account without permission. I am going to go to the ombudsman when I find out which one it is. I suspect it may be the financial one as they did the o2 thing to me. 

[Splangif]

..

[Akua_A]

We truly apologise for this experince @Splangif 

I can see you are in contact with our team in PMs regarding this issue. Please remain in contact there and we will do our best to assist.

Thanks,