Forum Discussion

Splangif's avatar
Splangif
Joining in
2 years ago

VM created a contract, Direct debit and O2 sim account without consent

As above, Outrageous behaviour after I requested cancellation. Speaking with O2 I have had a hard credit search done too?!!  This affects my credit score and am looking at mortgages in a few months...
Splangif's avatar
Splangif
Joining in
2 years ago

Hi,

The issue was in the morning someone called Nikki decided to put me on a contract, set up a DD, email my contract to a stranger and do a credit check and order me an O2 sim without my consent. I am awaiting a call back from a manager but they haven't bothered as this should have happened yesterday at the latest...

Splangif's avatar
Splangif
Joining in
2 years ago

@sabrina_B

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey Splangif,

     Thanks for coming back to us, I would like to have a look into this for you, in order to do so I will need to confirm some quick information from you in a private message, if you have not used this feature before you can access it via the envelope at the top of your screen.

    joe