They've done exactly the same to me and trying to get O2 to sort it out has been an absolute nightmare. They even registered it as a new account on my credit file which also hammers your score, and to make matters worse they've since registered me as missing payments when I never received a bill and didn't even know there even was a balance!
Hi MerlinGEH,
A warm welcome and thanks for posting on our community forums. We're sorry to hear what has happened and would like to look into this further for you.
So I can investigate this for you, I will pop you over a private message and take some details from you. Please click on the envelope at the top of the page to accept the chat.
Kind regards Jodi.
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that is rubbish Merlin isn't it. I had the same too - a hard search and new account without permission. I am going to go to the ombudsman when I find out which one it is. I suspect it may be the financial one as they did the o2 thing to me.
They did the same thing to me, a virgin media rep called me and forced o2 sim card on me, I told him I don't need it as I don't have an extra device to put it in, he told me it's completely free and I don't need to use it and insisted it come with the package. He set up a direct debit with o2 without my permission and I cancelled it when I noticed but its now effected my credit report and at debt management. Definitely a big scam going on within the two companies
Hi Chitranandaa,
Thanks for your post and a warm welcome to our Community Forums 🤗
I am sorry to hear you feel this O2 SIM was pushed upon you by the sales agent after you stated you did not need it. Even more so that it's caused changes on your credit file!
O2 will be able to look into this aspect if you follow their Complaints Process, they will investigate the situation and if they feel the credit default is incorrect, they will manage it accordingly.
We do apologise for this again and wish you all the best.
Thanks,
Meg
