They've done exactly the same to me and trying to get O2 to sort it out has been an absolute nightmare. They even registered it as a new account on my credit file which also hammers your score, and to make matters worse they've since registered me as missing payments when I never received a bill and didn't even know there even was a balance!
Hi MerlinGEH,
A warm welcome and thanks for posting on our community forums. We're sorry to hear what has happened and would like to look into this further for you.
So I can investigate this for you, I will pop you over a private message and take some details from you. Please click on the envelope at the top of the page to accept the chat.
Kind regards Jodi.
