URGENT! I never got my account nubmer via email and the installation guys come tomorrow.

[kissgergely]

Hello,

I never recieved my contract with the account nubmer but I got a text from the instalation team to install my internet tomorrow and I need to create an account but can't without an account number and I cant go through to customer support either without one. I will have a new broadband. Please help!

Thank you and kind regards.

[Ashleigh_C]

Hi there @kissgergely 

Thank you so much for your post an welcome to the community forums, it's great to have you here.

I am so sorry that you have faced these issues and I would be more than happy to look into this with you via a private message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[kissgergely]

If anyone else runs into this: When the person come to install the itnernet, she had the account number so do not need to worry to muc. You will still need to engage with customer service if you want your contract in hand but you will be able to have your account nubmer latest when the broadband is installed and form that point you can sort everything out.

[Ashleigh_C]

Hi there @kissgergely 

Thank you for popping back and we are so glad that the engineer was able to arrange the account number for you, do you have everything you need now to sign up?