Need assistance please
Please can someone assist me? Ive had my services for a month and was set up fine, I created a My Virgin Media account and can login through email verification but never had a password. When I try to press on manage my account settings or navigate to any tab other than my bill I get the same message every time. Oops, something has gone wrong on our end, please try again later. Please can someone help me. This is the same if I am in app or on a web browser on multiple devices.Register for Virgin Media O2 App Problem
Virgin Media 02 app Hi, I am unable to register for the Virgin Media O2 app because the email address that I used, in order to access the (Red) "My Virgin Media" app, is no longer active. Thus when this old address is provided, I am unable to access the "Verify" email that is then sent to this no longer-active email address. Can anyone help me with this problem please? At the moment, I am unable to access any details of my account, etc; etc, because of being unable to use this Virgin Media O2 app. Any useful suggestions would most gratefully acceptedFalse Advertising Renewal Deal in App
My contract is due to expire this week. On the My Virgin Media app, I was offered a deal to renew at the exact same price as my existing contract. On the 24/01 I received the pre contract agreement and was told on the phone that my deal has been manually processed. On 04/02, I received a call from Virgin trying to sell me a new deal. I explained that I had already been told my new deal was being processed. There were extremely rude throughout and put the phone down on me. I then had to call them back, explain what I had already done. I was again told that the deal was in process and should be complete by 10/02. On 10/02, I used the Virgin Media WhatsApp to ask if the deal had completed as I didn't want to move to the standard rate and pay almost double. The people messaging be continually ignored my messages and just tried to sell me different deal that were all more expensive than what I had already agreed. They then told me that there was no deal in the system but they could offer me the exact same deal. They then transferred to a different person who ignored the previous messages and offered me a more expensive deal. They told me the couldn't honour the original deal from 24/01 or what the previous person had just told me. At this point I'd had enough and asked to make a complaint. They logged the complaint and told me someone would call me within 48hrs. I then received an email stating my complaint had be resolved without being contacted. I still haven't received any call. I have since called again today chasing the complaint, only to be told that the Virgin App is offering deals that are incorrect. Apparently, it is a known issue within Virgin and they can't honour it. My thoughts: This is false advertising as I have accepted the deal and the Virgin Media App states it has been accepted In all of the correspondence over the last 2 weeks, why has no one told me there is an App issue and why is it still live. I'm now 2 days from current deal expiring and will have to pay nearly double the amount. If I want to cancel, I'll have to give 30 days notice, so will still have to pay the expensive bill for next month Questions: Has anyone else experienced this and how was it resolved Does anyone know how I can escalate the complaint within Virgin What is the best channel to complain outside of Virgin. Is it Trading Standards or Advertising Standards AuthorityBroadband contract end-date unclear
Looking the below picture from the Virgin Media app, it is unclear to me which is my contract end-date. Is it 2nd March 2025 or 3rd January 2025? I need to know this to either renew my contract or switch provider. Please make this clear and easily accessible in the app and the website.Mixit for £5 offer
I have tried for the past two weeks to get the £5 mixit offer on my app and the website . I’ve ordered it twice and both times got a confirmation order and then nothing ! When contacting Virgin noone knows anything about it and cannot match the offer or actually give it to me because my contract hasn’t ended ! Please can someone just explain to me how I get this offer ! I just want the 360 box and Mixit channels back , I’m so frustrated and have tried again today to get the package but again no one at Virgin can sort it out !URGENT! I never got my account nubmer via email and the installation guys come tomorrow.
Hello, I never recieved my contract with the account nubmer but I got a text from the instalation team to install my internet tomorrow and I need to create an account but can't without an account number and I cant go through to customer support either without one. I will have a new broadband. Please help! Thank you and kind regards.My VirginMedia Access - 4 weeks after installation!
Trying to access myvirginmedia app and constantly getting a def01 fault when trying to progress past first screen. Had this issue for over a month now and not being sorted despite calling, whatsapps and this forum. Awful service which no one seems to be able to fix!
