Trying to access myvirginmedia app and constantly getting a def01 fault when trying to progress past first screen. Had this issue for over a month now and not being sorted despite calling, whatsapps and this forum. Awful service which no one seems to be able to fix!
Yes, I can view and have tried signing in via incognito and using different browsers. None seem to work and get same def01 error. I can see that my account has no account number or area code displayed when I go into edit account. But I can do anything else as I keep being taken back to the screen to complete my profile
Thank you nulasille have you had a previous account that was signed up with this same email at all?
