Forum Discussion

nulasille's avatar
nulasille
Tuning in
2 years ago

My VirginMedia Access - 4 weeks after installation!

Trying to access myvirginmedia app and constantly getting a def01 fault when trying to progress past first screen.  Had this issue for over a month now and not being sorted despite calling, whatsapps and this forum.  Awful service which no one seems to be able to fix! 

5 Replies

  • Hi there nulasille 

    Than you so much for your post and welcome back to the community forums, it's great to have you here. 

    I am so sorry to hear that you are facing this issue with the app, can I just check are you able to view the web site version here

    • nulasille's avatar
      nulasille
      Tuning in

      Yes, I can view and have tried signing in via incognito and using different browsers. None seem to work and get same def01 error. I can see that my account has no account number or area code displayed when I go into edit account. But I can do anything else as I keep being taken back to the screen to complete my profile 

      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team

        Thank you nulasille have you had a previous account that was signed up with this same email at all?