Forum Discussion

Mozart2's avatar
Mozart2
Settling in
2 days ago

Register for Virgin Media O2 App Problem

Virgin Media 02 app     Hi, I am unable to register for the Virgin Media O2 app because the email address that I used, in order to access the (Red) "My Virgin Media" app, is no longer active. Thus when this old address is provided, I am unable to access the "Verify" email that is then sent to this no longer-active email address. Can anyone help me with this problem please? At the moment, I am unable to access any details of my account, etc; etc, because of being unable to use this Virgin Media O2 app. Any useful suggestions would most gratefully accepted 

app

5 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Mozart, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with creating your VM O2 ID. When you enter your email address, please use one that you have access too. This way you'll be able to complete the verification steps and finish creating the account in order to log back in to My VM and other apps.

    Keep us posted on how you get on.

    Thanks, 

  • Mozart2's avatar
    Mozart2
    Settling in
    2 days ago

    Thanks for your reply. Yes: I have already tried entering an email address, that do have access to, but after this has been successfully verified by the Virgin Media O2 app, all that's left is a totally blank page that does not go away.  

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 days ago

      Thanks for coming back to us Mozart2. Are you able to try and login using this link here?

      Kind Regards,

      Steven_L

  • Mozart2's avatar
    Mozart2
    Settling in
    2 days ago

    Thanks, Steven. Unfortunately exactly the same problem occurs when I use that suggested link of yours . After having provided an email address that is then successful verified by the Virgin Media O2 app, I am then left with nothing but a totally blank page that contains no indication of what to do next. Exactly the same thing is happening on 3 different devices that I have. Anyway thanks for your interest... it is much appreciated.

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      17 hours ago

      Thanks for the update on this Mozart2, we would need to get you into a private message so that we can take the next steps going forward to getting this resolved for you.

      Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina