Forum Discussion

sushilk's avatar
sushilk
Joining in
3 months ago

Broadband contract end-date unclear

Looking the below picture from the Virgin Media app, it is unclear to me which is my contract end-date.

Is it 2nd March 2025 or 3rd January 2025? I need to know this to either renew my contract or switch provider. Please make this clear and easily accessible in the app and the website.

 

account
app
contract
end-date
package
Renew
  • Akua_A's avatar
    Akua_A
    Forum Team
    3 months ago

    Hi sushilk 

    Welcome to our community forums and thank you for your first post. Sorry to hear there is some confusion regarding your end-of-contract date. To best look into this, we are sending a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,