Forum Discussion

Tomtom04's avatar
Tomtom04
Joining in
15 hours ago

Need assistance please

Please can someone assist me? Ive had my services for a month and was set up fine, I created a My Virgin Media account and can login through email verification but never had a password. When I try to press on manage my account settings or navigate to any tab other than my bill I get the same message every time. Oops, something has gone wrong on our end, please try again later. 
Please can someone help me. This is the same if I am in app or on a web browser on multiple devices.

app
complaint
Customer service
rubbish

16 Replies

  • Tomtom04's avatar
    Tomtom04
    Joining in
    29 days ago

    Every time I try to access my account either via the app or from the webpage I get an error message saying that there is a problem on our side. 
    I’m new to Virgin and wondering if this I a common issue. 
    I’ve cleared cooked and browser history so I know the problem is not my side. 
    Is there a workaround that anyone is aware of?

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      29 days ago

      Hello Tomtom04,

      Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your online account at the moment. 

      Were you able to complete the registration process to create your online account and are you able to share a screenshot of the error message that you're seeing?

      Kind Regards,

      Steven_L

      • Tomtom04's avatar
        Tomtom04
        Joining in
        28 days ago

        I have completed registration and set up my account. 
        it makes no difference what browser I use I get the same message. 

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        28 days ago

        Hey adsalamon, thank you for reaching out and we are so sorry to hear about this account issue.

        What error code / message are you getting?

        Which browser are trying from?