Is the app a necessity for Hub 4? Plus other questions
I've just received an email telling me my old hub that I've had for years (Hub 2) and has mostly been fine is no longer receiving security updates and I've been offered Hub 4. The email mentions that it can be setup and managed via Android app, but I don't want apps for things I've managed without for years. Can I continue to manage Hub 4 via my home IP on a browser, or are there some things locked to the app that I previously accessed by browser? I don't want an out of date hub that's not receiving security updates, but I also don't want any added marketing pzazz "smart intelligent optimisations" or however they put it (it sounds like just setting the channel option to "auto" anyway). I want to set it how I want, without any of said "intelligent" changes ballsing things up (as they inevitably do at some point). Is it possible to switch off said smart features from a browser? I currently use the 2GHz channel for my Home Assistant devices and 5Ghz for my PC, laptop, home server and phone; plus guest channels for visitors, all with different SSIDs. From what I gather the newer hubs don't compartmentalise like that anymore and it will just use one shared SSID and pick the best channel automatically. Am I understanding that correctly and is there a way to manually override that? These concerns aside, how have Hub 4 users found the device itself for reliability and speed? I understand there are issues with the app, but I'm not intending to use that at all.Solved62Views0likes3CommentsFalse Advertising Renewal Deal in App
My contract is due to expire this week. On the My Virgin Media app, I was offered a deal to renew at the exact same price as my existing contract. On the 24/01 I received the pre contract agreement and was told on the phone that my deal has been manually processed. On 04/02, I received a call from Virgin trying to sell me a new deal. I explained that I had already been told my new deal was being processed. There were extremely rude throughout and put the phone down on me. I then had to call them back, explain what I had already done. I was again told that the deal was in process and should be complete by 10/02. On 10/02, I used the Virgin Media WhatsApp to ask if the deal had completed as I didn't want to move to the standard rate and pay almost double. The people messaging be continually ignored my messages and just tried to sell me different deal that were all more expensive than what I had already agreed. They then told me that there was no deal in the system but they could offer me the exact same deal. They then transferred to a different person who ignored the previous messages and offered me a more expensive deal. They told me the couldn't honour the original deal from 24/01 or what the previous person had just told me. At this point I'd had enough and asked to make a complaint. They logged the complaint and told me someone would call me within 48hrs. I then received an email stating my complaint had be resolved without being contacted. I still haven't received any call. I have since called again today chasing the complaint, only to be told that the Virgin App is offering deals that are incorrect. Apparently, it is a known issue within Virgin and they can't honour it. My thoughts: This is false advertising as I have accepted the deal and the Virgin Media App states it has been accepted In all of the correspondence over the last 2 weeks, why has no one told me there is an App issue and why is it still live. I'm now 2 days from current deal expiring and will have to pay nearly double the amount. If I want to cancel, I'll have to give 30 days notice, so will still have to pay the expensive bill for next month Questions: Has anyone else experienced this and how was it resolved Does anyone know how I can escalate the complaint within Virgin What is the best channel to complain outside of Virgin. Is it Trading Standards or Advertising Standards Authority229Views0likes11CommentsSky sports app login
Hi I'm having issues logging into the sky sports app, I've been using the app for number of years now, but now I'm unable to log in. It asks me to sign in as a virgin media customer which I do but said my password is not recognised, (I've not changed it). When I select forgot password it takes me to a page to change it and when you press submit it just spinss on the VM logo and then freezes without signing me in. Can anyone help? I'm subscribed to sky sports and i can log into virgin tv go, so that's not an issue. Cheers DagzyhSolved96Views0likes7CommentsBroadband contract end-date unclear
Looking the below picture from the Virgin Media app, it is unclear to me which is my contract end-date. Is it 2nd March 2025 or 3rd January 2025? I need to know this to either renew my contract or switch provider. Please make this clear and easily accessible in the app and the website.2.3KViews0likes1CommentNever hear back from 3rd line support
Hello, Im now losing all patience with Virgin media. I've had a problem with sky sports where I'm unable to view it via the app or browser. Everytime I contact virgin through phone or whatsapp (since May) I get up to 2nd line support and told they will email over and someone will get back to me. Not once have I heard back and now wondering what's left in terms of getting the issue fixed. I've attached a screen shot of the error incase anyone has seen this before and know the fix829Views0likes7CommentsMixit for £5 offer
I have tried for the past two weeks to get the £5 mixit offer on my app and the website . I’ve ordered it twice and both times got a confirmation order and then nothing ! When contacting Virgin noone knows anything about it and cannot match the offer or actually give it to me because my contract hasn’t ended ! Please can someone just explain to me how I get this offer ! I just want the 360 box and Mixit channels back , I’m so frustrated and have tried again today to get the package but again no one at Virgin can sort it out !758Views0likes4CommentsURGENT! I never got my account nubmer via email and the installation guys come tomorrow.
Hello, I never recieved my contract with the account nubmer but I got a text from the instalation team to install my internet tomorrow and I need to create an account but can't without an account number and I cant go through to customer support either without one. I will have a new broadband. Please help! Thank you and kind regards.35KViews0likes3CommentsHub 4 - Connect app
I note from a message on the connect app there are current issues with the HUB5 and Connect app, but my Connect app will not connect to my Hub 4 even when sitting at the side of it. Responds with 'Hub not found'. or ‘we can’t find your hub. Also ‘somethings gone wrong our side’ I accept that as it was ok. So what’s gone wrong? Could it be the WiFi is still unstable as previously reported? The hub and pods are connecting with devices but not the connect app.697Views0likes9CommentsApp doesn't update
Hi, I am a virgin customer. I had everything working until I moved houses. Now the my virgin media app doesn't work when u try to view my bill, pay my bill, or even see the amount owed on the home screen. It just presents with the error message "talk to support etc". I have signed out and back in. Deleted cache and cookies etc. uninstalled. Any help would be appreciated.736Views0likes2Comments