Email address linked to old account
I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated account meaning I can’t make an changes, or see any of my new account details or package contents. Can you help please?Problem with App and Virgin Media staff lying to me about “closing” an account
I first tried to become a Virgin Media customer on 14th of December 2025 but the saleswoman on phone opened me an account with a Sim. I had not requested that as I have a contract phone with 02. I asked for broadband, tv and landline. Got broadband, tv and SIM. After hours of calls on 19th December, the account was “cancelled” I got compensation for her fraudulent nonsense. Went to 02 shop on December 20th and ordered the Virgin Media package I wanted and originally asked for. I’ve had bills for SIM card account, which she had used a version of my name and a different email, similar to mine. Rang up. Said they would “close” original account( even though it’s supposed to be closed. It was installed yesterday. My problem now is I cannot access the App as it still contains details from original order. I was on phone to six people yesterday. The final guy said he has “closed” original account and it should be sorted today. It’s not. He also said I might have to use another email but I can’t do that either. I’ve uninstalled, reinstalled and it just shows old “closed” account details. Can anyone help meCan't access settings or My Virgin Media.
So firstly, I have tried to get this sorted over the phone and it got escalated to the backend engineers. They called me once and said the problem has been solved, it has not been solved. Since the 6th of November (When I had VM broadband installed at my property), I have not been able to access the settings or properly log into my account. It presents me with this message on google chrome: """ Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. """ And this message on the IOS app: "Oops, looks like something's gone wrong on our side. Please try again" And inspecting the element on both Edge and Google chrome I can see that it sent out a GET and got a error code 400 bad request. I have tried clearing my cookies and logging on however that also hasn't worked. I have a little more control in general on the My VM IOS app than on PC, as I can at least see the "Your package" tab and the service status. Everything breaks when I go into Settings--> Broadband--> Manage Virgin Media Settings. That's when it gives me the error message beginning with "oops". Any help would be appreciated although I feel this is a deeply technical bug on Virgin Media's side as opposed to the client side.TV Go app crashes when using fast forward options
When watching recorded programmes on the TV Go app; if I fast forward either by pressing 30 seconds a few times or moving the bar across the screen, I keep getting an error message 15628 see attached error code, only started happening last few weeks initially thought it was as wifi issues but still happening, any ideas?Need assistance please
Please can someone assist me? Ive had my services for a month and was set up fine, I created a My Virgin Media account and can login through email verification but never had a password. When I try to press on manage my account settings or navigate to any tab other than my bill I get the same message every time. Oops, something has gone wrong on our end, please try again later. Please can someone help me. This is the same if I am in app or on a web browser on multiple devices.TV Go Android app - 'sorry we can't play this at the moment 0'
I am using a brand new Android Tablet with the latest Android release (v16) and have installed the TV Go App - I am able to log onto my account and when selecting any channel, the request to register the device appears, as soon as I select register, I then get the following error: Not Available - Sorry we can't play this at the moment 0 I have tried clearing cache, even deleting and re-installing the app. I am also able to successfully watch when accessing Virgin TV Go via Chrome on the same device, so it's just via the TV Go app that it doesn't work. Any advice?Sky Sports App Pin
I registered as new Virgin Media customer recently and have the TV sports package. When I try to log into the Sky Sports app on my iPad using my VM credentials, I am asked to create a pin for Sky guidance read content. However, once I create a pin and click “continue” I keep getting a message saying “We can’t set your PIN up right now. Please try again later”. Has anyone seen this or has any solutions? Is it a recent issue?Sky Sports app
Added Sky Sports (SS) to my package on October 26. I can view SS channels on my TV the following morning. October 29 I try to view through SS app. I sign in with the VM button, it doesn't recognise the passkey I set up in July, tells me to try another way, so I get the verify identity email, that's fine, I click the relevant buttons and go back to the SS app and I'm signed in. When I try to watch something live it tells me to "Get Sky Sports to watch this live". It's all jolly frustrating. I tried calling customer support but that chatbot is useless and I couldn't get through to a human. I see this appears to be a known issue but cannot find a solution. I've deleted apps, cleared the cache and confirmed the existence of the passkey. If I can't fix this I'm very reluctantly going to have to switch to Sky as I want to watch the Ashes on the app.Sky sports app issues
I have been watching the football on my iPad. The full first half was fine, and with my battery low, I turned off for half time and switched back on for the start of the second. however when I did, it wouldn’t work. It would only say apologies, we can’t load the page at the moment. other channels with play and work, just not any showing the football. it does however work on my iPhone, which is the same subscription. I’ve deleted and reinstalled the app, no success. This also happened last night with the football but worked once I reset the app.Virgin TV Go App asking to register same device every time
Every time I try to watch live TV through the APP it asks me to register the same device (i.e. replace a device) - I now have this same device 3 times in my list of 5. Plus it is using up one of my 3 changes allowed every time meaning I can't now change for a month. Upshot is I can't watch live TV. I stress that I am using the TV Go APP - not via a browser. My app or device is NOT clearing Cache. How can i fix
