Forum Discussion

gezzamondo's avatar
gezzamondo
Tuning in
4 days ago

Cant login to Virgin Tv Go app on any device

Im in an endless loop of trying to log into Virgin TV Go on the iphone app or within a web browser.

Yesterday i was asked to set up a Virgin Media O2 ID and now i cant access anything. Here are the steps of what is currently happening.

  1. Enter email address
  2. Enter password
  3. Verification email is sent to my email adress
  4. Clicked on the 'verify its me' link
  5. Get a confimration page saying = 'Your email address has been verified'
  6. Go back to Virgin TV Go and Im still logged out

Ive tried this numerous times on my PC, Macbook and iPhone and cant login from enay device or any browser. All my login details are correct

 

app
Chrome
devices
go
tv go
tvgo
Virgin TV Go

4 Replies

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      3 days ago

      Hey gezzamondo, thank you for reaching out and we are sorry to hear about your account issue.

      If you have linked the accounts together this will be the new login.

      If you are struggling to link them together please try the steps again but using Bing. Cheers 

      • gezzamondo's avatar
        gezzamondo
        Tuning in
        3 days ago

        Im able to login on the iphone app but its impossible for me to log in to the browser
        i tried using the password and it didnt work, ive tried the email verification and that didnt work, ive also tried the recovery code as well and that didnt work

        the email and password worked fine on the iphone app