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Samiey999's avatar
Samiey999
Just joined
2 days ago

Can't log in to Sky Sports app via VM log in

Hi all, 

I'm posting on behalf of my stepdad who has had recurring issues with the Sky Sports app for about a week now. I've tried repeatedly to uninstall the app - remove its data and caches, to no avail. As someone quite comfortable with computers, I am truly baffled. 

The Virgin Media TV app works absolutely fine. I get up the Sky Sports app and go to watch live sports (tennis for example) and am immediately brought to the Sky sign in page where there is an option to log in with Virgin TV UK as he's done so in the past and instead get a hapless loading bar that never loads a thing. 

It's stopped my elderly stepdad from watching his beloved cricket and tennis anywhere that isn't the big TV in the family home. Any advice or tips (beyond the obvious) would be much appreciated as I'd really like to get this resolved for him ASAP. It's really important to him and therefore really important to me!

Cheers

Android
app
cricket
Help
Help!!
log in
not working
Not working properly
sky sports
struggling

1 Reply

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    13 hours ago

    Hi Samiey999 

    Welcome to the Community Forums. 

    Sorry to hear your stepdad has not been able to access Sky Sports. 

    Does the account holder have access to the Virgin Media online account from here? The options to set up a Virgin Media O2 ID will need to be followed to continue to use apps like Sky Sports that use the Virgin Media login details to access. 

    If a Virgin Media O2 ID has already been created. Does accessing Sky Sports on a browser with the details load correctly?