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AshMcKay's avatar
AshMcKay
Tuning in
2 years ago
Solved

Direct Debit not taken from new customer - urgent help required

Hi, I really hope a mod can help with this issue. I have recently moved from Sky to Virgin and I set up a direct debit so my Virgin bill could be paid automatically, I received confirmation of this v...
bill
direct debit
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  • Daniel_Et's avatar
    Daniel_Et
    2 years ago

    Hi AshMcKay, thank you for your response.

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

AshMcKay's avatar
AshMcKay
Tuning in
2 years ago

Hi Matt, thanks for the reply. It was set up as part of the account creation process when I signed up and definitely not set up twice. I got the email confirmation from Virgin for the direct debit so I never thought to check my bill as I thought this would be paid automatically thanks.

Daniel_Et's avatar
Daniel_Et
Icon for Forum Team rankForum Team
2 years ago

Hi AshMcKay, thank you for your response.

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel