Forum Discussion

ToddInvenedig's avatar
ToddInvenedig
Joining in
2 years ago
Solved

Direct Debit

VM haven’t taken my payment this month, due yesterday. Anyone know why?

 

Worried VM will hit me with a charge.

How can I contact a person at VM.

 

Thanks.

 

Todd

  • Several users have reported this, or partial funds being taken.

    VM will respond in a few days.

  • carl_pearce's avatar
    carl_pearce
    Community elder

    Several users have reported this, or partial funds being taken.

    VM will respond in a few days.

  • Hi ToddInvenedig 

    Thanks for posting and welcome to the community.

    Sorry to hear of the payment confusion. 

    I'll send you a PM now to assist further.

  • Hi ToddInvenedig 

    Thanks for joining me on PM and allowing me to help with this.

    Please pop back to us via the Forums should you need further assistance.

    Best wishes.

    • Christine2020's avatar
      Christine2020
      Joining in

      Yes I have the same issue - direct debit due on 23rd October.  Virgin Media account has marked it as “paid”, but bank account not showing it as being paid since September.  Can only imagine there is a mass billing issue with their systems.  Not great.

      • FishFinger8's avatar
        FishFinger8
        Joining in

        Same thing with me. Supposed to be collected on 23rd, money not taken but marked as paid online. Rang them up this morning and was told just wait and not to make a manual payment. And that it would be referred to their technical team.... not sure what else can be done

  • nealy's avatar
    nealy
    On our wavelength

    Same thing here....contacted my bank said DD cancelled and i have had to pay late payment charge through no fault of my own

    Had to pay £7.50 late payment charge unfairly

     

    The admin side of VM is sadly lacking, had so much trouble its unreal

    • nealy's avatar
      nealy
      On our wavelength

      DD not cancelled by my bank????

      can only have been VM who cancelled and i just thought it was getting paid as normal....this is not correct behaviour

       

       

      • Kath_P's avatar
        Kath_P
        Forum Team

        Hi nealy, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

        We're sorry to hear there has been an issue with your Direct Debit being taken. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

        I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

        Thanks,