billing paid twice and services still not running
Virgin urged me to pay outstanding bills as payments somehow, for an obscure reason stopped through direct debit. Even after having paid the bill, the 'restricted' services were not lifted. Moreover, I was still asked to pay the outstanding bill which I just cleared. In the confusion I paid it a second time. To then notice the restriction hadn't been lifted again. Virgin still asking me to pay the 'outstanding' bill. I can't get hold of anyone via customer service as the chat bots keep asking me obscure passwords which don't seem to match up with whatever they recorded + as we have restricted access to any of our wifi and phone use I'm feeling hitting invisible walls. There is nothing I can do ... and I can't find any help to respond to any of my now bewildering questions. I've been trying to get in touch with Virgin for most of my WORKING day nowCan't change Direct Debit
Hello, Can anyone help me understand how I am meant to change my direct debit? I can't rely on my bank doing it as I am not doing a switch over. I followed all the links and it seems the only page that is available first tells me that I have to pay the current bill and then I'll get a link to change the direct debit details. So I made the payment and got no link, just a thanks message. The direct debit was due to come out on the 21st. On visiting the same page I'm told to pay again for the same period, even though it acknowledges at the bottom that I paid today! Ringing virgin media just makes the robot cut you off and text you to a link to the same page which is incredibly infuriating. So two questions really; am I now going to double pay and how in the world do I change the direct debit details?!?