Can't change Direct Debit
Hello, Can anyone help me understand how I am meant to change my direct debit? I can't rely on my bank doing it as I am not doing a switch over. I followed all the links and it seems the only page that is available first tells me that I have to pay the current bill and then I'll get a link to change the direct debit details. So I made the payment and got no link, just a thanks message. The direct debit was due to come out on the 21st. On visiting the same page I'm told to pay again for the same period, even though it acknowledges at the bottom that I paid today! Ringing virgin media just makes the robot cut you off and text you to a link to the same page which is incredibly infuriating. So two questions really; am I now going to double pay and how in the world do I change the direct debit details?!?