Broadband package renewal email

[thewickedpicket]

Hi I have been receiving a renewal email about my package. I am confused because My contract is not up until march. The email is saying I can keep my current package for a few £ more. I am unsure if this is a valid email. I’m also not happy paying any more for what I have. 

can someone on here look into this for me via PM? 

[Alex_RM]

Hi thewickedpicket,

Thanks for posting 🙂 These would bed legitimate emails with renewal offers.

Package changes are not something we do via this forum, but you can speak to us on 150/0345 454 1111 and the team will be happy to take a look.

Alex_Rm

[GeorgeR]

I’ve just had the same email as mine is also due for renewal early March.  It is genuine and clicking the link does show you the offer.   The offer in my case is a 20% increase on what I currently pay so saying “a little bit more” is a little misleading.  It also mentions it also going up in April due to inflation increase - RPI plus 3.9%. 
Anyone know whether the best offer is likely to be via this email or haggling once the contract expired?

Thanks

George

[Bolehill]

The renewal offer I received was also packed with creativity from Virgin - 'a little bit more' turns out to be a 10% increase* for the 'same package, same speeds, less hassle'...

Except it isn't the same package - Netflix and BTSport/TNTSport were part of my package and they have disappeared.  To add them in costs significantly more.

To my calculation this is a 10% increase, for what is clearly not the same package

Same Virgin, same disingenuity.

* renew at the stated price which will increase by RPI +3.9% within days!  i.e about another 8 to 10%

[GeorgeR]

Hi Bolehill, Many thanks for pointing that out.  I checked and my offer of the ‘same package’ also makes no mention of our extra box, Netflix nor TNT Sports when I looked at the detail so not quite as straightforward as the email suggests.  I had taken the email stating ‘same package’ as accurate.  Your post has stopped me potentially making a big mistake by renewing via the email !!!

Thanks

George

[japitts]

There's been several recent posts along these lines, but all have gone cold when it was suggested posting up the (suitably redacted) email or promo stating "same package" or words to the effect of.

I would certainly be interested in seeing one.

[GeorgeR]

Hi japitts,

Subject line of the email is "There's still time to renew with your exclusive offer" and this is the 3rd one I've received over the last month or two.

The basic text is as follows:

=======

It’s your last chance to renew your Virgin Media contract with our exclusive offer*. Remember, it’s the same package, with the same superfast speeds, which means less hassle for you. Don’t miss out! 

Renew today and get the same package for just a little extra a month*. Don’t miss out!

======

Plus there's some "Renew Now" buttons that take you to across to the website where your offer is shown.

Followed by a section of "Legal Stuff" which outlines the April price rise, contract length and Volt-related stuff.

The email doesn't give details of your package, you see that when you transfer across to the website.

Hope that gives you a decent idea of the content of these offers!!!

[japitts]

Would you mind posting up a screenshot of the email? Is there anywhere that makes specific reference to Maxit/Mega TV tiers?

[GeorgeR]

I don't see any reference to the TV tiers unless they're implied somehow.  The other pieces of text in addition to those posted earlier are:

---

Plus, keep enjoying these great benefits

Our fastest widely available broadband package is 16x faster than the UK’s average download speed**.
Enjoy all the rewards, perks and experiences of Priority at no extra cost.
Watch telly online and on the go. With over 100 channels, there’s something for everyone.

Double the data on every eligible O2 Pay Monthly plan in your household. Supercharged connectivity: our WiFi guarantee and O2 Travel Inclusive Zone, at no extra cost. All the good stuff you’d expect from O2: epic 5G coverage and exclusive perks and experiences with Priority.

Learn more about Volt (which is hyperlinked)

===================

AND

The legal stuff

*Monthly price shown will increase each April from April 2024 by the Retail Price Index rate of inflation announced in February each year plus 3.9%. See virginmedia.com/prices.

**Virgin Media Gig1 Fibre Broadband (average download speeds 1,130Mbps) vs UK average download speeds at 8–10pm (63.4Mbps). Based on the Ofcom UK Home Broadband Performance Report here – measurement period Sept 2022. Virgin Fibre areas only.

New 18-month minimum term Virgin Media cable contract. Offer available to existing customers only. This is an online offer and may not be available elsewhere.

General: All information and prices correct at 02-01-24. Further legal stuff applies – see virginmedia.com/legalstuff. All rights reserved. Registered office address: 500 Brook Drive, Reading, RG2 6UU. Registered in England and Wales No. 02591237.

This email and any attachments are or may be confidential and legally privileged and are sent solely for the attention of the addressee(s).

SEPARATE CONTRACTS AND BILLING APPLY TO VIRGIN MEDIA AND O2 SERVICES. To discuss renewing your O2 contract, get in touch with O2 here: o2.co.uk/contactus

Volt benefits: Volt benefits available if you have or sign up to both an eligible Virgin Media broadband service and an eligible O2 Pay Monthly tariff. Not available if you are taking Virgin Media services in any of our 2022/2023 network expansion areas or for Essential broadband customers from 10 November 2022. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (if you don’t take or already have the fastest Virgin Media speeds available to you in your area at the point you place your order to become supercharged with Volt); (2) our moneyback WiFi coverage guarantee with WiFi Max at no extra cost; (3) Double the O2 mobile data for each eligible O2 Pay Monthly Mobile SIMS in the Virgin Media account holder’s name in your household (if you don’t take or already have unlimited O2 mobile data); (4) O2 Travel Inclusive Zone so you can roam in 75 destinations; and (5) If you take out a phone on a new O2 Custom Plan, you’ll get up to £150 off an O2 Custom Plan for a connected device. Benefits applied following purchase that fulfils eligibility criteria. Existing eligible customers must place order to unlock Volt benefits via My O2. Volt benefits applied up to 14 days following order (or up to 14 days following Virgin Media installation for existing eligible O2 customers purchasing Virgin Media broadband). Check Virgin Media broadband speeds availability at www.virginmedia.com/broadband/postcode-checker. Separate contracts and billing apply to your Virgin Media and O2 mobile services. Terms apply, www.virginmedia.com/shop/the-legal-stuff and o2.co.uk/terms. If you already have a Virgin Mobile SIM and continue using it, your service shall be subject to Virgin Media’s standard pay monthly terms and conditions which can be found at www.virginmedia.com/shop/the-legal-stuff.

Terms and conditions apply

===== 

That's more or less all that's in the email.

Cheers

George

 

[Bolehill]

The 'same package' statement is implicit; it's in personal e-mail that refer to the recipients agreement with Virgin.  In my case it's Ultimate Volt from almost 18 months ago.

Screen shots from the e-mail (x3) and the renewal page (last screen shot) attached

Bolehill