Forum Discussion

thewickedpicket's avatar
thewickedpicket
Tuning in
2 years ago

Broadband package renewal email

Hi I have been receiving a renewal email about my package. I am confused because My contract is not up until march. The email is saying I can keep my current package for a few £ more. I am unsure if ...
Bolehill's avatar
Bolehill
Dialled in
2 years ago

The renewal offer I received was also packed with creativity from Virgin - 'a little bit more' turns out to be a 10% increase* for the 'same package, same speeds, less hassle'...

Except it isn't the same package - Netflix and BTSport/TNTSport were part of my package and they have disappeared.  To add them in costs significantly more.

To my calculation this is a 10% increase, for what is clearly not the same package

Same Virgin, same disingenuity.

* renew at the stated price which will increase by RPI +3.9% within days!  i.e about another 8 to 10%

  • GeorgeR's avatar
    GeorgeR
    Tuning in
    2 years ago

    Hi Bolehill, Many thanks for pointing that out.  I checked and my offer of the ‘same package’ also makes no mention of our extra box, Netflix nor TNT Sports when I looked at the detail so not quite as straightforward as the email suggests.  I had taken the email stating ‘same package’ as accurate.  Your post has stopped me potentially making a big mistake by renewing via the email !!!

    Thanks

    George