Renewal offer 'Same package, same price, no fuss'
I received the offer to renew my package at the same price. Having read the experience of others who have received the same offer but found in reality their package had changed I wonder if it's not better just to wait until your current contract is about to expire and go through the 'haggle' process or leave virgin.
i have been with the company a long time and would have been content to renew if my package and price had been the same.
Finally, I am currently on the Ultimate package and am paying £64 per month. They say that when my contract expires I will be paying £136 even though if you 'Google' for prices the Ultimate package is apparently £70!!.
Disgruntled and disappointed
Poppinjay wrote:I received the offer to renew my package at the same price. Having read the experience of others who have received the same offer but found in reality their package had changed I wonder if it's not better just to wait until your current contract is about to expire and go through the 'haggle' process or leave virgin.
i have been with the company a long time and would have been content to renew if my package and price had been the same.
Finally, I am currently on the Ultimate package and am paying £64 per month. They say that when my contract expires I will be paying £136 even though if you 'Google' for prices the Ultimate package is apparently £70!!.
Disgruntled and disappointed
Hi Poppinjay
You are correct, the packages have changed. The Ultimate Volt bundle is now obsolete. It was discontinued on 1st September last year and replaced with the Mega Volt bundle.
At the same time TNT Sports (formerly known as BT Sports) is no longer available as part of a package to new and recontracting customers, it's now a standalone addon which costs £18 extra per month (although a discount can be negotiated)
There are also other differences between the two packages, the second box is now an additional £10 per month unless you can negotiate that into a new deal, and the package speed is M500, although you can upgrade to Gig1 for an additional £6 per month.
The Mega Volt package is currently £70 per month for new customers. The out of contract price (from month 19) is now £180 per month. You should though be able to negotiate a deal between the new customer and out of contract pricing, but be sure that the negotiated price includes everything you want.