ntruby
2 years agoDialled in
Package renewal issue
My package was about to expire a couple of months ago, so I renewed for another 18 months. But I still getting emails saying "Your Package has Expired", and I am also greeted with that message when I log in.
Clicking on "view your options" always leads to "Oops - Looks like something's gone wrong".
In fact all I want to do is find out options for increasing my speed from 125Mbps. But, again, clicking on "Upgrade Speed" gives "Oops - Looks like something's gone wrong".
Looks like something's gone wrong then.
I can't even give my money away to Virgin Media 😉
[MOD EDIT: Subject title changed for clarity]
Hi ntruby
Thanks for joining me on PM and allowing me to assist with this.
Please do pop back to the community if you ever need further assistance.
Best wishes.